PySide2/6应用程序与Intel(R) Xe显卡驱动版本31.0.101.4953兼容性问题

[MaxZhang]

1. 问题描述：

我在使用基于PySide2/6和PyInstaller打包的Python应用程序时遇到了一个兼容性问题。具体来说，当我尝试在装有Intel(R) Xe显卡的设备上运行此应用程序时，应用程序在执行 QApplication(sys.argv) 初始化阶段发生闪退。这个问题似乎与Intel显卡驱动的特定版本有关。

2. 受影响的软件和硬件：

软件：
Python版本: Python 3.7.x(32 bit)和3.11.x(64 bit)
PySide版本: PySide2/6 [5.15x, 6.6.x]
PyInstaller版本: [4.10.x]
硬件：
显卡型号: Intel(R) Xe Graphics
受影响的驱动版本: 31.0.101.4953及以上
无问题的驱动版本: 31.0.101.4953之前的版本
3. 问题重现步骤：

在安装有Intel(R) Xe显卡驱动（版本31.0.101.4953及以上）的系统上运行应用程序。
程序在执行 QApplication(sys.argv) 时闪退。
4. 问题影响：

由于这个问题，使用最新版本的Intel显卡驱动的用户无法正常运行我们的应用程序。

5. 猜测及附加信息：

我猜测这个问题可能是由于Intel显卡驱动的最新版本与Qt for Python平台之间存在兼容性问题。不幸的是，我目前无法提供崩溃报告或错误日志，因为应用程序在初始化阶段即发生闪退。

[IsaacQ_Intel]

Hello MaxZhang

我们的支持仅以英语提供。 我们可能无法翻译线程中附加的屏幕截图。 为了更好地帮助您，我们使用翻译工具，因此； 翻译可能不完全准确。

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

 Please download and scan your system using our tool, Intel® System Support Utility ONLY in the affected machines, so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello MaxZhang,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[MaxZhang]

Pyside2/6 application compatibility issue with Intel(R) XE graphics driver version 31.0.101.4953

1. Problem Description:

I'm having a compatibility issue with a python app packaged based on pyside2/6 and pyinstaller. Specifically, when I try to run this application on a device with an Intel(R) XE graphics card, the application crashes during the "app = Qapplication(sys.argv)" initialization phase. This issue seems to be related to a specific version of the Intel graphics driver.

2. Affected Software and Hardware:

Software:
python version: python 3.7.x(32 bit)和3.11.x(64 bit)
pyside version: pyside2/6 [5.15x, 6.6.x]
pyinstaller version: [4.10.x]
Hardware:
Model: intel(r) xe graphics
Affected driver versions: 31.0.101.4953 and above
Problem-free driver version: Versions earlier than 31.0.101.4953
3. Steps to reproduce the problem:

Run the application on a system with an Intel(R) XE graphics driver (version 31.0.101.4953 and above) installed.
The program crashes while executing "app = Qapplication(sys.argv)".
4. Problem Impact:

Due to this issue, users with the latest version of Intel graphics drivers are unable to run our app properly.

5. Guesses and Additional Information:

I'm guessing that this issue might be due to a compatibility issue between the latest version of Intel's graphics driver and the Qt for Python platform. Unfortunately, I can't provide crash reports or error logs at this time because the application crashes during the initialization phase.

[IsaacQ_Intel]

Hello MaxZhang

Thank you for your reply.

Thank you for sharing the information; it will assist us in our ongoing investigation. However, we still need the SSU report to conduct further research. Kindly provide the SSU of the affected machines at your earliest convenience. 

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello MaxZhang,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello MaxZhang,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.