Random freezing and stuttering in games on Intel Iris Xe Graphics

[Xillvion]

I am not too sure if it's the Kingston NVME SSD inside my Acer Aspire A515-56 laptop doing this, but basically, playing any games for a while, on a system with 8GB single channel RAM causes that. The games I encountered this problem are Destiny 2, Warframe, Fortnite and Roblox. I always clean install the graphics driver.

Older graphics drivers have the exact same problem.

[DeividA_Intel]

Hello Xillvion, 

thanks for replying. The community members will be able to keep replying to this thread and share their experiences related to this issue about games performance.

Thanks for your comprehension.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Xillvion, 

Thank you for all the information provided related to this issue. However, based on all the tests performed and the fact that there are no reports of this issue from other members this seems to be a behavior limited to your laptop.

At this point, it would be better if you check your laptop with Acer for a hardware review or for a replacement.

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[ab1958]

I have pretty much the same issue on Acer Swift 3. Lots of reports of this over on Acer community boards.  It's a pretty widespread problem with the Iris Xe. Odd thing is I read reviews with benchmarks before I got it and some reviewers had plenty of success. Probably a regression error in your driver.