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Novice
2,202 Views

Razer Blade 2016 Intel HD 530 black screen problem

I have a razer blade 14 2016 with nvidia 1060gtx and Intel HD 530 Integrated.

i was using my laptop plugged via hdmi in my 4k tv with intel hd 530 disabled from control panel in Windows 10 1803 to improve peformance and remove lag while browsing the web and watching videos at 4k 60 hz at the TV. So I removed the laptop from tv and when I went to control panel to enable intel hd 530 the notebook freezed and went blackscreen.

I tried reinstall the intel drivers latest version, it continues to freeze with a blackscreen where nothing shows and I can move the mouse cursor.

So i tried making a windows 10 clean install but if I try to install the intel GPU driver then my screen turns black, and the only way to use my computer again is to uninstall the intel GPU from Safe Mode. The problem is using the notebook with intel gpu disabled i cannot adjust notebook screen bright and the screen is too lag and slow response to the commands.

The same problem happens if I don't block Windows update, as it is trying to update the drivers of intel GPU.

The other GPU, a NVIDIA 1060gtx, is working without problem if a plug the notebook via HDMI to the TV

I tried a lot of solutions but nothing fixes the problem (reinstalling everything in different orders, formatting SSD, clean install windows 10), but nothing change the problem.

Is my integrated intel GPU dead or defective? Is this a software or hardware problem?

13 Replies
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Community Manager
43 Views

 

Hello Calj17

 

Thank you for contacting us; it will be more than a pleasure to assist you.

 

We do not really think (at the moment) that yy are facing a defective or bad GPU; however, in order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

I hope to hear from you soon.

 

Regards,

 

Diego S.

 

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Highlighted
Novice
43 Views

Can I run this utility in windows 10 safe mode? It is the olny way I can enable intel hd 530 and the notebook will not freeze and show me black screen.

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Highlighted
Novice
43 Views

Here is the file you asked me. My razer notebook will olny work if I go to the Windows 10 safe mode and disable intel hd 530 gpu. If I try to enable it in device manager I get blackscreen with mouse cursor that can be moved. I cannot game on the notebook screen anymore because it is too slow and lag, can olny play via hdmi using the TV. Please help me solve this isseu, I can not control screen brightness too.,

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Highlighted
Community Manager
43 Views

Hello Calj17,

 

Thank you for your response.

 

We are currently performing further assistance on this matter.

 

This will cause a brief delay in between our answers; however I will reach you back as soon as we have an answer.

 

We really appreciate your patience.

 

 

I hope this helps.

 

Regards,

 

Diego S.

 

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Highlighted
Community Manager
43 Views

Hello Calj17,

 

Thank you for your patience.

 

In order to assist you better please provide me with the information as follows in this link:

 

/thread/77761 https://communities.intel.com/thread/77761

 

We are currently trying to replicate the issue and isolate the actual problem.

 

I hope this helps, we are waiting for your answer.

 

Regards,

 

Diego S.

 

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Highlighted
Novice
43 Views

Here are the files that you asked

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Highlighted
Community Manager
43 Views

 

Hello Calj17,

 

Thank you for your response.

 

We are currently investigating more regarding your case, thank you for all the information that you provided to us.

 

In the meantime, please go ahead and try the latest OEM customized drivers released by Razer*, found here:

 

http://drivers.razersupport.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=2478&nav=0,350... http://drivers.razersupport.com//index.php?_m=downloads&_a=viewdownload&downloaditemid=2478&nav=0,35...

 

Please let us know if you see any impact after the driver update.

 

Regards,

 

Diego S.

 

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Highlighted
Novice
43 Views

still get black screen with razer driver. Please help me fix this issue. i tried the new intel driver version but did not work too.

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Highlighted
Community Manager
43 Views

Hello Calj17,

 

Thank you for your response.

 

In this case, please make sure that you updated to the latest Nvidia GeForce* GTX 1060 released by your OEM too:

 

http://drivers.razersupport.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=2486&nav=0,350... http://drivers.razersupport.com//index.php?_m=downloads&_a=viewdownload&downloaditemid=2486&nav=0,35...

 

Please let us know the outcome; we will try to replicate the issue in here.

 

Regards,

 

Diego S.

 

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Highlighted
Novice
43 Views

Still black screen. I think it is a windows 10 problem or intel driver compatibility problem with windows 10

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Highlighted
Community Manager
43 Views

Hello Calj17,

 

Thank you for your response.

 

In this case, based on the behavior of your machine, the best option is to contact your OEM in order to validate if their OEM drivers (that we shared from before, both Intel and Nvidia*) are validated for Windows* 10 Build 17134, due to the fact that our generic drivers did not cause a positive impact in our issue.

 

As well, we strongly recommend you to contact them in order to have them replicate your issue with their system, in order to discard a failure on the graphic portion of your CPU.

 

Here is their direct link of support:

 

https://support.razer.com/ https://support.razer.com/

 

 

I hope this helps.

 

Regards,

 

 

Diego S.

 

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Highlighted
Community Manager
43 Views

Hello Calj17,

 

We just wanted to double check if you still need further assistance.

 

Please do not hesitate on contacting us back.

 

Best Regards,

 

Diego S.

 

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Highlighted
Beginner
43 Views

I have the same issue, did you find out the solution? razor support wants 1000USD to replace motherboard, and I can't pay all that for a driver update that killed my laptop

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