Request for Fix: Black Screen texture Issue in Marvel Spider-Man 2 with Intel Iris Xe Graphics

[viituuu]

Again.
I come to ask you to solve the black screen problem on the Intel Iris Xe integrated GPU in Marvel Spider Man 2, I know that the Intel Iris Xe GPU does not meet the minimum requirements of the game, but many games do not meet them either and you have fixed some bugs, such as Marvel Spider Man Remastered and Ghost of Tsushinima, if this is a problem that cannot be fixed, tell me
these are my configurations:
CPU: Intel Core i5-1135g7
GPU: Iris Xe Graphics
RAM: 2x8 3200MHz
SSD: 256GB NVMe
Windows 11

Here are the videos that show the problem

https://youtu.be/6JvvT7ifrEs?si=CgOIi4BVezzadnR_

https://youtu.be/3CPbT2pzNmc?si=jpW8sHKaJxrhu_nY

[Amzy]

Hi did you manage to get anywhere this? I'm having the exact same problem.

[Amzy]

Did you manage to sort this I'm having the same problem.

[Mike_Intel]

Hello viituuu,

Thank you for posting in Intel community Forum.

Informamos que só posso apoiá-lo em inglês. Usei uma ferramenta de tradução da web para traduzir essa resposta, portanto, pode haver alguma tradução imprecisa.

For me to further check this, please help provide the following details:

1. When did you purchase the unit?
2. What are the troubleshooting steps that you tried?
3. Have you also tried checking this issue with the game developer?

If you have questions, please let us know. Thank you.

@Amzy

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[viituuu]

1.Pela steam
2.Fiz várias configurações dentro e fora do jogo, nada resolveu
3.Não

[Mike_Intel]

Hello viituuu,

Thank you for the update.

Please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[viituuu]

Aqui esta

[Mike_Intel]

Hello viituuu,

Thank you for the information provided.  

I will do further research on this matter however I am requesting to kindly manage your expectation since the game requires a higher Graphics, I will still try to have this checked by our Engineers and post the response on this thread once it is available.

Thank you very much for your patience and understanding!

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello viituuu,

Thank you for patiently waiting for our update.

Upon further checking this issue, here is my update.

The game developer restricted this game from using on lower performing GPUs.

Popup message on screenshot inform user that GPU is not supported, pointing to Iris Xe.

Minimum required GPU is NVIDIA GeForce GTX 1650 or AMD Radeon RX 5500 XT - GPUs with 4GB of VRAM.

Amount of VRAM may not be the only limiting feature to run game on Iris Xe.

So as much as we want to assist you, the game itself already set the hardware needed to run this game. I hope you understand.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello viituuu,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[viituuu]

sim, mas como nada poderia ser feito para resolver o problema, simplesmente desisti do caso

[Mike_Intel]

Hello viituuu,

Thank you for the reply and I am really sorry since the game requires a higher GPU.

We tried to further check this however we are stuck with the limitation of the hardware requirement of the game.

Since we already updated you on this case, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician