Graphics
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Resolution problem in version 31 series

yuksel
Beginner
524 Views

Hello, Screen resolution drops from 4K to 2K in version 31 series driver update i5 11400 UHD 730

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Carlos_L_Intel
Employee
490 Views

Hi @yuksel,


Thank you for posting on the Intel® communities. I'm sorry for the inconvenience this might have caused you. Please help me with the following information in order to assist you: 


  • Are you using a straight cable into the port, or are you using any type of adapter or docking station?  
  •  What driver were you using before?  
  •  To get more information from your system, please install the Intel:registered: System Support Utility (Intel:registered: SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel:registered: SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". Click on "Next", save the report and attach it to your response.


Best regards, 


Carlos L.  

Intel Customer Support Technician.


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Carlos_L_Intel
Employee
443 Views

Hi @yuksel,


Were you able to check the previous post?  

Let us know if you still need assistance.  


Best regards,  


Carlos L.  

Intel Customer Support Technician


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Carlos_L_Intel
Employee
418 Views

Hi @yuksel,


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Best regards,  

Carlos L. 

Intel Customer Support Technician.


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