Rome 2 Black Screen During Campaigns.

[NickBags]

I have seen multiple threads regarding this issue dating back to July of 2023. We have been patiently waiting for over 6 months now on a solution. 

ROME 2, BLACK SCREEN COMES OUT AND FREEZES - Intel Community

Rome 2 Black Screen during campaign. - Intel Community

Total War: Rome 2 Black Screen with Cursor on Campaign Launch - Intel Community

Black screen while playing Total War: Rome II in Intel®...

Are you able to provide an update on when/if we can expect a fix this issue?  

[ACarmona_Intel]

Hello NickBags,

Thank you for posting in our communities.

Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

By the way, this is still under investigation.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello NickBags,

We are checking in with you to see if you already have your SSU, so we can further isolate our issue. 

Thank you, and have a great day! 

Best regards, 

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello NickBags,

We are checking in with you, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello NickBags,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead. 

Best regards, 

Carmona A.

Intel Customer Support Technician