Screen Flicket/ Tear/ Glitch when Integrated graphics is used for display

[mechzombie]

Since a couple of months I am seeing the screen flicker/ tear/ glitch randomly while using any browser/ CAD softwares.

Below is the laptop config, all updated

Laptop: Asus Rog Strix G16

Processor: Intel(R) Core(TM) i9-14900HX (2.20 GHz)

Graphics: Nvidia RTX 4060

Windows: Windows 11 Home (24H2)

I have even tried Windows Reset, there's no change and the issue still occurs randomly. Frequency of the has increased enough to make the laptop unusable.

In NVIDIA settings, Display mode is set to Optimus and shows current status as Integrated Graphics. If I select Nvidia GPU only the issue doesnt occur.

Kindly assist in getting it resolved. I have atttached 2 screenshots to explain the issue.

[KennethB_Intel]

Hello mechzombie,

Thank you for reaching out. I understand that you are experiencing screen flickering, tearing, and glitches when using the integrated graphics on your ASUS ROG STRIX G16 laptop, especially while using browsers and CAD software. I would be happy to help resolve this issue.

To proceed with the investigation, may I ask for the following details:

1. Does the issue occur only when using specific applications (e.g., Chrome, AutoCAD), or does it happen even on the desktop or other programs?
2. Is there any external monitor connected when the issue occurs, or is it only on the built-in display?
3. Have you noticed any patterns in when the issue occurs (e.g., after waking from sleep, during high CPU usage, or while charging)?
4. How often does the issue occur? Is it consistent or intermittent?
5. Have you made any recent changes to the system, such as installing new software, updates, or hardware before the issue happened?
6. Could you please provide us the SSU logs of your system? You can find instructions on How to get the Intel® System Support Utility Logs on Windows*

Once I have this information, I will be able to provide more accurate steps to resolve the issue.

Looking forward to your response.

Best regards,

Kenneth B.

Intel Customer Support Technician

[mechzombie]

Hi Kenneth,

Thank you for the quick reply.

1. Does the issue occur only when using specific applications (e.g., Chrome, AutoCAD), or does it happen even on the desktop or other programs?  - Usually noticed while using browser and CAD softwares
2. Is there any external monitor connected when the issue occurs, or is it only on the built-in display? - When no external monitor is connected and running in AC power. If external monitor is also conneted then both the displays works fine in both AC and battery.
3. Have you noticed any patterns in when the issue occurs (e.g., after waking from sleep, during high CPU usage, or while charging)? - So far I have noticed while charging only. If only browser is open then also this issue happens (nvidia is inactive during this time)
4. How often does the issue occur? Is it consistent or intermittent? - very often and almost consistent
5. Have you made any recent changes to the system, such as installing new software, updates, or hardware before the issue happened? - No changes, issue started almost 2 months back, no new software or hardware installed. Same issue after fresh windows install
6. Could you please provide us the SSU logs of your system? You can find instructions on How to get the Intel® System Support Utility Logs on Windows* - I have attached 2 logs, one on AC power and one on Battery if that helps filtering the issue.

I have also updated both Nvidia and intel drivers. Also in regards to browser this I have tried using Chrome, OperaGx, mozilla, Microsoft Edge, all had the same issue. 

Even while typing this reply is gliched multiple times. I have attached a video of the same.

Please let me know if you need any further information.

[KennethB_Intel]

Hello mechzombie,

Thank you for your response and providing all the requested information. To help resolve the issue, I kindly recommend updating your Intel Graphic driver to version V32.0.101.6790. Please visit ROG Strix G16 (2024) | Gaming Laptops｜ROG for updating the drivers.

If issue persist, you may also want to consider updating other drivers in this website to ensure that you are using the original equipment manufacturer's driver.

Once you have done the steps above, please let me know the outcome.

Looking forward to your response.

Best regards,

Kenneth B.

Intel Customer Support Technician

[mechzombie]

Hi Kenneth,

I have updated intel drivers from the above link, still the same issue persists.

Bios/ nvidia driveres are already upto date.

Please advice on the next step.

[KennethB_Intel]

Hello mechzombie,

Thank you for the update. This time, kindly try performing a clean installation using the Intel generic drivers from the link below:

Download the Latest Graphics Driver 

• 32.0.101.7076 (Latest)

Execute a Clean Installation During Driver Installation

1. Click the .exe to initiate the driver installation.
2. Agree to the Intel Software License Agreement.
3. Click the checkbox to Execute a clean installation.

• A clean installation removes all old drivers and restores Intel settings to the default value

1. Click Start to begin the install.
2. Reboot the system if prompted.

After doing all the steps above, could you please let me know how it went?

Thank you!

Best regards,

Kenneth B.

Intel Customer Support Technician

[mechzombie]

Hi Kenneth,

I have done a clean install as suggested. I have used the laptop for an hour after the clean install, issue is still there but very much reduced in terms of frequency.  Glitch happened around 10 times in last one hour, before clean install the laptop was not usable while charging.

Any further refinement can be done to get rid of the issue completely?