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Screen Goes Foggy After Chaning Profile

ASeyh
Beginner
2,077 Views

What is my issue?

My windows display turns foggy after changing profile (a profile as in different settings within the Intel software) and the only way to remove the screen from being foggy is by refreshing the display.

I am able to refresh the display by either alt tabbing from a full screen game or updating my driver (which refreshes the screen).

What do I mean by foggy?

I am unable to take a screen shot of the foggy version because the output of the screenshot does not appear foggy.

When I say foggy I mean it is as if there is a white overlay covering my screen with a really low opacity. I was able to create the foggy effect in photoshop and show you an example of what it looks like here:

Normal DesktopFoggy Desktop (after switching profiles)

What Display Driver am I using?

I am using the Intel(R) HD Graphics 4000 display driver.

What is being changed when my profile changes?

The screen resolution is being decreased (to 1024 x 768) and stretched and the saturation is increased in one profile, and the other is all default with the correct resolution (which is 1366 x 768)

Why am I changing between profiles?

One profile is called 'Desktop' and the other is called 'CSGO' (CSGO is a game).

My Desktop profile is my default profile and I use it for just using my desktop casually.

My CSGO profile is my decreased in resolution and increased saturation profile which is purely for gaming.

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Ricardo_G_Intel1
Employee
806 Views

Please test the driver version 4276 and let me know how it goes. https://downloadcenter.intel.com/download/25313/Intel-HD-Graphics-Driver-for-Windows-7-8-1-10-3rd-Gen-BYT- Download Intel® HD Graphics Driver for Windows® 7*, 8.1*, 10 (3rd Gen & BYT)

if you still have the problem please fill the chart on

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ASeyh
Beginner
806 Views

Thank you so much, the solution was simple, I just downloaded the 4276 driver version from the link you game me, restarted my computer and it was solved. Thanks again!

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ASeyh
Beginner
806 Views

Unfortunately I was wrong, the issue is still here.

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

N/A

Does it fail every single time, or only sometimes?

 

If you can offer a % rate please do.

This issue occurs every time I change profile.

Hardware (HW)

Brand and Model of the system.

Lenovo ThinkPad Edge E530

Hybrid or switchable graphics system?

 

ie Does it have AMD or NV graphics too?

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel)

 

EFP = External Flat Panel (Monitor you plug in)

LEP

LEN40b0

How much memory [RAM] in the system (see note2 below).

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Ricardo_G_Intel1
Employee
806 Views

All looks fine, I recommend to update the BIOS version.

* When you say "changing profile", what settings do you change? (ex: resolution, color, gamma, refresh rate, etc, Please provide all information you can) what is the difference between profiles?

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ASeyh
Beginner
806 Views

Okay so what's being changed between profiles is:

Screen Resolution

Saturation

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Ricardo_G_Intel1
Employee
806 Views

Please test the following:

1. Update the chipset driver, then restart the computer http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-edge-e530/downloads/DS031763 Laptops and netbooks :: ThinkPad Edge laptops :: ThinkPad Edge E530 - Lenovo Support (US)

2.Update the Intel® ME, then restart the computer http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-edge-e530/downloads/DS031810 Laptops and netbooks :: ThinkPad Edge laptops :: ThinkPad Edge E530 - Lenovo Support (US)

3. install Monitor's INF file http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-edge-e530/downloads/DS031819 Laptops and netbooks :: ThinkPad Edge laptops :: ThinkPad Edge E530 - Lenovo Support (US)

4.Uninstall current graphics driver using only device manager option, then restart the computer http://www.intel.com/support/graphics/sb/CS-034574.htm Graphics Drivers — Uninstalling the Intel® Graphics Driver and Intel Display/HDMI Audio Driver

5.Install the latest graphics driver https://downloadcenter.intel.com/download/25313/Intel-HD-Graphics-Driver-for-Windows-7-8-1-10-3rd-Gen-BYT- Download Intel® HD Graphics Driver for Windows® 7*, 8.1*, 10 (3rd Gen & BYT)

6.Test an external monitor in a single display.

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ASeyh
Beginner
806 Views

I give up, I tried all those things in your last post, restarted every time you said to and it still occurs, i'll just restart the driver in device manager when I'm done with my CSGO profile.

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Ricardo_G_Intel1
Employee
806 Views

What happened with the last test, plugging an external monitor in a single display. Did you get the same behavior on the external monitor?

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ASeyh
Beginner
806 Views

I don;t own an external monitor unfortunately.

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Ricardo_G_Intel1
Employee
806 Views

This test will provide information to resolve behavior. Please test an external monitor in a single display and provide your feedback once you have done this test.

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