Screen blinking and huge artifacts Core Ultra 9 185H

[Xabi08]

Hello,

I tried 7 different version of the intel driver and none of them worked. In every of them, after a reboot, I get a blinking screen, artifacts like rosa pixels, gray bands and so on. However, this problem only show up on Windows. On the Fedora 42 install, everything just works.

However, since Windows does not work correctly, i cannot do my work on Visual Studio. If you could solve the problem it would be great.

Some details:

CPU: Core Ultra 9 185H

RAM: 32GB DDR5 5600MHz

GPU 1: Intel Arc Graphics

GPU 2: Nvidia RTX 4070 Laptop (Optimus)

Screen: LFP

Not applicable to external since they are linked to the Nvidia GPU

Seen on AC and battery

Resolution: 2.8K 16:10 varying between 25-120Hz

HDR: ON

Model: MSI Stealth AI 14 A1V

Software used: None, just rebooting

Install and reboot.

Video of the failure: https://photos.app.goo.gl/PZiRFAkJTzHidJQD6

Please note that in this video, it was the first issue encountered. Since, random artifacts can bee seen.

I give you the event viewer exports as attachments.

I started installing drivers around 5:40 PM.

What i tried:

 - Clean install

 - Clean install of the official MSI drivers

 - Driver Rollbacks

What I don't want to do: Windows clean install

Thank you in advance

[Tjgeek]

Did you: download DDU uninstaller? and reboot in safe mode: to run it?  and Waite and reboot and reload intel drivers?

[Xabi08]

No  i can't try this either. The driver still crashes in safe mode, rendering the computer unusable.

[RobbieR_Intel]

Hello Xabi08,

thank you for reaching out to our communities. I understand that you're reporting artifacts on the systme that you are currently using.

However, to further investigate, I would need to acquire your System Support Utility Log.

To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*.

Best Regards,

Robbie R.

Intel Customer Support Technician

[Xabi08]

Okay, this was hard to get but here it is.

Please note that it is the 7th version I tried. The last one does not work either.

I can try to reinstall the last driver if you want but i am note sure that i'll be able to run the scan because it is even worse than the one i have currently.

[JeanetteC_Intel]

Hello Xabi08,

Thank you for providing the SSU log file. To further investigate the potential causes of this issue, I would appreciate more information. Please check and share the following:

1) Does the issue occur within the BIOS setup?

• If the problem also appears in the BIOS setup, I strongly recommend reaching out to your system manufacturer's support team for assistance with the following:
  • This might help resolve the issue, as there is a newer BIOS firmware available (released January 2025).
  • Update the graphics drivers using the latest OEM drivers (NVIDIA Graphics Driver and Intel Graphics Driver). Although OEM drivers may be older than your current ones, they are customized specifically for your system device.

2) While working with your OEM support team, please seek assistance regarding the "huge artifacts" observed, if they are not resolved by the BIOS update.

Please keep me updated on the progress.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Xabi08]

Thank you for your response.

My BIOS is already up to date since it is the first thing i did once receiving the PC.

This problem does not appear inside the graphical BIOS. It only appears on Windows. Every driver is already up to date as I check this every week.

Currently, I had to deactivate the iGPU in order to have a usable screen.

I dug in some existing docs that were a bit hidden and found out that it may be a problem related to MSI True Colors. I will try to do a clean install of both intel drivers and MSI True Colors as detailed here:

https://storage-asset.msi.com/global/picture/faq/10017191@2021-1028-0214-352106@kb_05206-en.pdf

[Xabi08]

I found out this thread about true colors.

I think I will just uninstall it as it serves no particular purposes.

https://community.intel.com/t5/Graphics/Washed-out-or-faded-Colours-Intel-R-Iris-R-Xe-Graphics-on-MSI/m-p/1629943

[RobbieR_Intel]

Hello Xabi08,

Thank you for your response.

I'm glad to know that you have updated your BIOS to the latest Version. However, since the issue still persists and your system only works with disabling the iGPU, it seems that at this point, the best course of action would be to reach out to MSI for further assistance.

With that being said, please do keep us updated and with what they said.

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Xabi08,

Thank you for your response.

I'm glad to know that you have updated your BIOS to the latest Version. However, since the issue still persists and your system only works with disabling the iGPU, it seems that at this point, the best course of action would be to reach out to MSI for further assistance.

With that being said, please do keep us updated and with what they said.

Best Regards,

Robbie R.

Intel Customer Support Technician

[ArchieD_Intel]

Hello Xabi08,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best Regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hello Xabi08,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best Regards,

Archie D.

Intel Customer Support Technician

[Xabi08 · Accepted solution]

Hello,

Thank you for taking the time to try to solve my issue.

Here is the final word today, I updated to the Graphics driver 32.0.101.6874 and everything works properly.

This issue is solved.

Best regards