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Screen brightness reducing automatically after switching from a dark mode app to a light mode app (May 2020 update)

PLakr
Beginner
205 Views

The screen brightness reduces automatically after switching from a light mode app to a dark mode app and vice-versa. The brightness slider doesn't move an inch from the previous position. It may be some kind of screen flickering. This is happening after the May 2020 update. Deleted and installed the same updated intel graphics driver and the problem persists. It was not happening on the 1909 update with the same updated graphics driver.

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3 Replies
AlHill
Super User
191 Views

Download, run, and save the results of this utility as a text file:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then ATTACH the text file (using the paperclip under the toolbar).

 

Doc

PLakr
Beginner
191 Views
posted a file.
Wanner_G_Intel
Moderator
191 Views

Hello PLakr,

 

Thank you for posting your question on this Intel® Community.

 

We found another ticket describing the issue reported in this thread. Our recommendation is that you continue troubleshooting this issue with the Intel Customer Support team in your region.

 

We will close this thread to avoid duplication of effort.

 

Wanner G.

Intel Customer Support Technician

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