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amyyy
Beginner
893 Views

Screen flickering at certain brightness

Hello,

I have a HP Spectre x360 Convertible 15. After I updated the system over the summer, my screen display started flickering like crazy but the weird thing is it only happens when my screen is at/ below certain brightness. Because of that I always have to have the brightness at the highest or have the laptop plugged in. It also bothers me that when it's at the brightest setting you can clearly see the streaks on the screen.

The system is totally up to date and I even downloaded Intel Drive& Support Assistant but NOTHING helped.

Please help me 😞 if nothing works I might send the laptop in at the end of this year but I've seen on threads where people said sending in didn't fix the issue either and I really like this laptop 😕

For more information, my laptop is running on Intel UHD Graphics 620 annd NVIDIA GeForce MX150

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3 Replies
Alberto_R_Intel1
Employee
872 Views

amyyy, Thank you for posting in the Intel® Communities Support.

 

Just to let you know, when the computer, like in this case, is working with two different Graphics controllers that is what it is called a Dual-Graphics or Hybrid Graphics configuration. 

-For testing purposes, do you have the option to connect an external monitor to the laptop just to confirm if the issue is the same with that component?

-Please provide the Graphics report:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

-Also, please try to run any application on your computer, then enter "Task Manager" in the Windows* search bar, select the "Performance" tab and take a screenshot of that window while the application is running for us to be able to verify the usage of iGPU /eG

In those cases, when using a Dual-Graphics configuration the Operating System and the hardware design of the laptop are the ones that define how they will work and which tasks will be performed by each one of them. So, the problem that you are seeing of screen flickering on the computer could be related to the graphics configuration that the laptop is currently using and the next thing to do in this situation will be to get in contact directly with the manufacture of the computer for them to provide further assistance on this matter:

https://support.hp.com/us-en

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

Alberto_R_Intel1
Employee
853 Views

Hello amyyy, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_R_Intel1
Employee
844 Views

Hello amyyy, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel