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22748 Discussions

Screen problem since yesterday,cant seem to find a way to fix help

nnero
Beginner
‎07-16-2016 11:20 PM
2,458 Views

so to recap my screen since yesterday has become odd colored and twice imaged example:http://prntscr.com/btnzd8 http://prntscr.com/btnzd8

i also state its not vissible from inscreenshot pics "aka lightshot" the pic you see is taken from a phone and uploaded then in lightshot.

any help?

siu_report_0358 9921.htm.zip
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idata
Employee
‎07-18-2016 09:33 AM
1,317 Views

I would like to have more information about your system configuration. Please attach the results generated with the following tool:

 

http://www.intel.com/content/www/us/en/support/siu.html http://www.intel.com/content/www/us/en/support/siu.html

 

 

Allan.
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nnero
Beginner
‎07-18-2016 10:39 PM
1,317 Views
In response to idata

posted results in attachments

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idata
Employee
‎07-20-2016 01:22 PM
1,317 Views
In response to nnero

Thank you for the report.

 

I have noticed that you are currently running Windows® 10 on an Intel® Core i3 370M, this is the 1st generation processor.

 

Please bear in mind that the 1st generation processor is not compatible for Windows® 10 and if this a driver issue, it might be expected due to hardware and driver compatibility as well.

 

 

You could test the hardware by connecting an external display or check if the computer BIOS looks the same.

 

 

Allan.
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