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Beginner
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Screen will not turn on after sleep. Intel HD Graphics 630 - Intel Graphics Driver (22.2016.4735)

I have a laptop with Windows 10 Pro, and Intel HD Graphics 630. Yesterday (10/30/17), a new Intel Graphics Driver (22.2016.4735) installed itself. Since then, my screen will not turn on after I close and re-open my laptop. Essentially, the screen will not turn on after recovering from sleep mode. Uninstalling the driver will resolve the issue, but the driver will soon reinstall itself.

This is incredibly inconvenient as I must force shutdown my laptop every time this happens. I am a student and need to close my laptop between class and resume working on projects.

What can I do?

I have a Dell Inspiron 15 Gaming 7567 with a 4K display and a NVIDIA GeForce GTX 1050 Ti.

Again, if I uninstall the Intel Display Driver - 22.20.16.4735 - the issue will be resolved until the driver reinstalls itself.

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7 Replies
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Beginner
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I've tried downgrading my Intel Display Driver from version 22.20.16.4735 to version 22.20.16.4727. This is another temporary solution but my laptop re-installs version 22.20.16.4735 soon after and the issue resumes.

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Honored Contributor II
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Try drivers from this list: https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630 Downloads for Intel® HD Graphics 630

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Novice
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Keep yourself updated guys :

https://downloadcenter.intel.com/download/27199/Graphics-Intel-Graphics-Driver-for-Windows-15-47-?pr... Download Intel® Graphics Driver for Windows* [15.47]

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Community Manager
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Hello Stokholm,

 

Thank you for reaching the Intel Communities.

I understand you would like to have the system working as desired, for that reason, I would like to recommend checking the following forum.

This forum is dedicated to handling this matter and we would like you to post your inquiry there or follow the recommendations provided so far.

/message/501191# 501191 https://communities.intel.com/message/501191

By doing this, we can sort out all the different scenarios related to this matter to find a solution.

 

Thanks,

 

Esteban C
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Beginner
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Both Stefan3D and D-K recommended downloading the latest Intel Graphics drivers, but the https://downloadcenter.intel.com/download/27199/Graphics-Intel-Graphics-Driver-for-Windows-15-47-?pr... Intel® Graphics Driver for Windows* [15.47] is not compatible with my system.

I ended up being able to resolve the issue by forcefully rolling back my driver to the Intel(R) HD Graphics 630 version: 21.20.16.4727.

I encountered someone today who had the same laptop model and the same issue. I performed the same fix, device manager > display adapters > Intel(R) HD Graphics 630 > Roll Back Driver...

This is the solution that worked for me, but I'd be nice if the latest update of the driver didn't have this flaw.

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Community Manager
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Hello Stokholm,

 

Thank you for reporting back.

Some users have indicated this issue was fixed after updating the BIOS of their systems. For that reason, I would like you to perform this update in order to troubleshoot the problem faced.

We are currently working on this matter and at this point, the BIOS update is something that could fix this.

You can find the update file here: http://www.dell.com/support/home/ed/en/edbsdt1/product-support/product/inspiron-15-7567-laptop/drive... http://www.dell.com/support/home/ed/en/edbsdt1/product-support/product/inspiron-15-7567-laptop/drive...

I would like to recommend contacting Dell support to get further recommendations on the BIOS update process.

 

Regards,

 

Esteban C
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Community Manager
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Hello Stokholm

 

This is to do a follow up on your case and find out if the problem was fixed with the latest recommendations.

 

Regards,

 

Esteban C
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