Second monitor not working

[DaveW-in-TX]

I have 2 monitors connected to my brand NEW Mini PC HDMI ports. Each brand new cable from the monitors are DVI-D (Single Link) to HDMI. At first both monitors were working fine. Then, after my PC came out of sleep mode, I lost the second monitor. I was using an older version of the Intel UDH Graphics driver initially, but I have since updated the driver to the latest version (32.0.101.5762, July 4 2024). After installing the latest driver I rebooted but the second monitor still will not work. I have tried unplugging the video cable, swapping the video cables, and even tried using different working cables, but the issue still persists. I don't know how to fix this issue. Can anyone provide any insight as to what is going on and how to fix?

System Configuration:

GEEKOM Mini IT13 Mini PC

• 13th Gen Intel Core i7-13620H
• 32GB RAM
• 1TB SSD

Windows Edition: Windows 11 Pro

Windows Version: 23H2

OS build 22631.3958

Graphics Card: Intel(R) UHD Graphics

Graphics Card Driver Date: 7/4/2024

Graphics Card Driver Version: 32.0.101.5762

Monitor 1: HP LP2465 LCD connected via DVI-D (Single Link) to HDMI

Monitor 2: HP Compaq LA2405X LCD connected via DVI-D (Single Link) to HDMI

Thank you in advance.

Dave

[MUC]

HDMI and DVI are electrically compatible, so this connection type is generally correct. However, the HP LP2465 was released in 2006 and the HP Compaq LA2405X in 2012. So unfortunately there will be no guarantee of full compatibility.

To get closer to the cause of the problem, please create a Report for Intel Graphics Drivers with both monitors connected to the Mini PC and powered on and attach the output file here.