Serious error when using Intel Iris Xe Graphics.

[RicardoMorais92]

Good evening!

I am having difficulty using programs with the
Intel Iris Xe Graphics.

Actions taken:
Update to the latest version;
Change from W11 to W10 operating system;
Test of several versions available on the website.

Thank you for your help.

[JedG_Intel]

Hello RicardoMorais92,

Thank you for posting at Intel Community Forums

I see that you are having graphics issue with your system. I'd like to ask for some information for me to have a better approach on this concern.

1. Was this working fine before?

2. Did you make any recent changes to the system?

3. Are there specific applications that have this issue?

4. When does the issue happen?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I'm looking forward to your response!

Best regards,

Jed G.

Intel Customer Support Technician

[RicardoMorais92]

Thank you for your support.

1. Yes, the problem started after driver updates. I reverted the last driver update but the problem persisted;

2. The changes were automatic system updates;

3. Games, especially Ragnarok;

4. Programs that require a greater variation of colors.

[JedG_Intel]

Hi RicardoMorais92,

Thank you for sharing all this information.

Based on the SSU logs, it seems that the driver version of Iris Xe Graphics is outdated. Based on this, I would like to give recommendations.

1. Uninstall the graphics driver using DDU

2. Download the latest graphics driver 101.6048 - Intel® Arc™ & Iris® Xe Graphics

3. Perform clean installation on the graphics driver.

If the same issue still persists, please provide the following:

1. What was the last known working driver version?

2. Are you using a laptop? if yes, what is the full model?

3. Have you tried using OEM drivers?

I hope that the recommendation above will help!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi RicardoMorais92,

I wanted to check if you had the chance to try the recommendations that I shared. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello RicardoMorais92,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician