Shared GPU Memory Override option missing after update

[Mixedhue]

I have a laptop with Intel Core Ultra 7 258V with intel arc 140V integrated graphics and 32GB RAM . After a recent driver update, I am missing the Shared GPU memory override option earlier found in the general settings. I ask since I need to run local LLMS for which sufficinet GPU memory allocation is required and this functionality is one of the main reasons why I purchased this system. (screenshot of driver version and missing option attached). Is this a temporary redaction for optimization, or has this feature been taken off from this series of GPUs? Kidnly reply

[KentRusselP_Intel]

Hi Mixedhue,

Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to assure you that I’m here to assist you with your concern. To better understand the issue and provide accurate support, could you please share the following details:

1. Where exactly was the "Shared GPU Memory Override" option located before? (General section, different tab, or separate Intel graphics interface?)
2. What was your previous driver version where this option was working?
3. Can you access BIOS/UEFI and do you see any graphics memory allocation options there?
4. What GPU memory amount do your LLMs currently detect/report when running?

Additionally, to help us better understand your system configuration and provide accurate support, we kindly request that you share the Intel® System Support Utility (SSU) logs from your device. These logs contain important details about your hardware and software environment, which are crucial for troubleshooting.

Please follow these steps:

1. Download and run the Intel® SSU application.

2. The tool will generate a text file containing your system information.

3. Refer to this guide for detailed instructions: Help Guide for the Intel® System Support Utility

4. Once completed, please attach the generated file to your response.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi Mixedhue,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[Mixedhue]

Thank you for your response,
1. I used to see the Shared GPU override option under the "General" tab in the graphics section of the Intel Graphics software app.

I was initially able to use the slider in the override option to increase the ram allocated from 16GB(default), to 18 GB (which the system shows, but cannot change anymore), before I ran the first update.

2. I really don't remember the exact version number but graphics driver version started with 31. The current one has 32.
3. I donot see any graphics memory allocation in UEFI BIOS advanced setting directly, may be I need to enable something first.
4.This is a new laptop (acer aspire 14AI ). I haven't started running LLMS yet, but plan to run models like Gemma 3n or similar. 
I ran the system support utility software, and I attach it for your reference.

Am I missing something here? A quick search in the internet tells me my configuration should support the override functionality. It certainly make life easier if it is just a slider I can change it to my desired setting when I want .

Let me know if there is anything else you require, 
Thanks

Pranav

[KentRusselP_Intel]

Hi Mixedhue,

Thanks so much for getting back to me—I really appreciate your response. I just wanted to let you know that I’m currently reviewing your concern and looking into it carefully. I’ll make sure to keep you updated as soon as I have more information to share.

In the meantime, if you have any other questions or need help with anything else, feel free to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi Mixedhue,

Thank you for your patience.

After reviewing your setup, I noticed that you're currently using driver version 32.0.101.6042, which is provided by your OEM. However, to access the Shared GPU Memory Override feature, you’ll need at least version 32.0.101.6974. You can find more details here: Shared GPU Memory Override Feature and Requirements

To enable this feature, you’ll need to install Intel’s generic graphics driver. Please note that while this driver may unlock the feature, it might not be fully optimized for your system, as OEM drivers are specifically tailored to your device’s hardware.

Once installed, please check if the feature appears using the latest Intel drivers available here: Intel® Arc™ Graphics - Windows*

If you have any questions or need help with the installation, feel free to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi Mixedhue,

I just wanted to follow up and check if you’ve had a chance to review the information I shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi Mixedhue,

Thanks for your patience.

I’ve tried to reproduce the issue on my end and was able to experience the same problem. Based on that, I’ll be conducting a deeper investigation to better understand what’s causing it. Please hang tight while I look into it further. I’ll keep you updated as soon as I have more information.

If you have any questions or need clarification in the meantime, feel free to reach out—I’m here to help.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[RandyT_Intel · Accepted solution]

Hi Mixedhue,

I'm reaching out on behalf of my colleague regarding the graphics settings issue you recently reported.

I've conducted thorough testing of the issue you raised using a newly clean-installed Windows system. I'm pleased to inform you that I was able to confirm the settings functionality is available and working properly on driver version 32.0.101.8250.

To address the issue you encountered, please follow these steps in order:

• Uninstall Intel Graphics Software (IGS):
  • Go to Settings > Apps > Apps & features (or Control Panel > Programs > Add or Remove Programs)
  • Locate Intel Graphics Software and uninstall it completely
• Perform a Clean Driver Installation:
  • Use Display Driver Uninstaller (DDU) to completely remove any remaining graphics driver components
  • This ensures a fresh installation without conflicts from previous driver remnants
• Install the Latest Graphics Driver:
  • Download and install the most current Intel Arc Graphics driver from: https://www.intel.com/content/www/us/en/download/785597/intel-arc-graphics-windows.html

These steps should resolve the settings availability issue you experienced. The clean installation process will ensure that any corrupted files or conflicting components are completely removed before installing the fresh driver.

Best regards,

Randy T.

Intel Customer Support Technician

[Mixedhue]

Yes, As I updated to the latest generic driver, I was able to re obtain the the functionality.
Thank you Kent and Randy for resolution of the matter.

[KentRusselP_Intel]

Hi Mixedhue,

I hope you're doing well. Thanks for getting back and for confirming that issue has been resolved. I will proceed to close this inquiry. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed.

Best regards,

Kent Russel P.

Intel Customer Support Technician