Significant FPS Drop in Valorant After Latest Intel Arc Driver Update

[Zayed1]

Dear Intel Arc Support Team,

I am reaching out regarding an issue I’ve encountered with my Intel Arc A750 graphics card following the recent driver update. Prior to this update, I consistently achieved nearly 300 FPS while playing Valorant. However, after updating to the latest driver version, my frame rates have noticeably dropped to less than 200 FPS, which has significantly impacted my gaming experience.

I have double-checked my system settings, in-game configurations, and hardware connections, but the issue persists, indicating it may be directly related to the latest driver update. Given the extent of this FPS drop, I kindly request that you look into this matter and provide guidance on any potential optimizations or patches that could restore the previous performance levels.

Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this issue.

[Zayed1]

Hello,
Extremely sorry for replying late, I was quite busy with the holidays. I have uploaded the files you requested.
Thank you.

Regards, 
Zayed1.

[DhannielM_Intel]

Hello Zayed1,

Alright, I got the CapframeX data, and I see that in one JSON file, there are times when the FPS dipped, while the other JSON shows better performance. Let me further investigate this to check what other workarounds we can explore.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Zayed1]

Hi,

Thank you for sharing the initial observations from the CapframeX data. It’s good to know that the two JSON files reveal varying performance trends. I appreciate your effort to dive deeper into this.

Let me know if there’s any specific data point or aspect you’d like me to assist with as you continue your investigation. Looking forward to your insights and any potential workarounds we can test.

Best regards,
Zayed

[DhannielM_Intel]

Hello Zayed1,

Thank you for patiently waiting. While I continue to investigate this issue, I have one question for you. Are you experiencing FPS spikes, or are you primarily concerned about the drop in FPS after updating the Arc driver?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Zayed1,

I hope you're doing well. I'm following up to see if you've had a chance to review the questions I posted. Please let me know at your earliest convenience so we can determine the next steps to resolve this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Zayed1]

Hello,
I am extremely sorry for replying late, I was quite busy with my daily chores. I am more concerned about the FPS drop after the update, like in the old drivers I used to get 300+ FPS, but things are pretty bad now after the update, I had some stuttering issues with NFS payback too couple of days ago while using the previous driver before the latest version.

Thank you

[NormanS_Intel]

Hello Zayed1,

Thank you for your response and the information you've shared. While we continue to investigate the issue, could you please generate the CapFrameX for NFS playback and share the game settings you're using? This will help us replicate the problem on our end. Additionally, could you let us know the specific driver version you're using for NFS playback and the digital distribution platform you're using for the game? 

Best regards,

Norman S.

Intel Customer Support Engineer

[Zayed1]

Hello,
I was able to fix the issue, I had to reinstall NFS Payback after updating to the latest driver.
But I am still facing the FPS drops in valorant, I mostly play valorant, like while playing the game today, I had significant drops when an enemy popped on my screen, sometimes the FPS dropped to 90.

Thank you.

[NormanS_Intel]

Hello Zayed1,

Thank you for your response. I'm pleased to hear that the NFS issue has been resolved. However, I wanted to let you know that we are still looking into the issue with Valorant. I will update you as soon as we have more information.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello Zayed1,

I want to let you know that we are actively investigating the issue you're experiencing with Valorant. Please be assured that I will provide you with an update as soon as we have a definitive solution.

I apologize once more for any inconvenience this may have caused and assure you that we are thoroughly looking into the problem you've reported.

Best regards,

Norman S.

Intel Customer Support Engineer