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Spettigue__Tom
Beginner
1,064 Views

SmartPSS crashes almost immediately upon fullscreening camera grids on dual monitors.

System Setup Information:
-----------------------------------------

  1. System Used: Intel NUC NUC8i3BEH1
  2. CPU SKU: Intel Core i3-8109U
  3. GPU SKU: Intel Iris Plus Graphics 655
  4. Processor Line: U-series
  5. System BIOS Version: 066
  6. CMOS settings: ???
  7. Graphics Driver Version: 25.20.100.6618
  8. GOP/VBIOS Version: ???
  9. Operating System: Windows 10 Pro
  10. OS Version: 10.0.17763.379
  11. API: ???
  12. Occurs on non-Intel GPUs?: unknown

 

Steps to Reproduce:
-------------------------------

  1. Open SmartPSS (version 2.20.7 - latest version).
  2. Double-click "Live View".
  3. Left-click "View" from the left sidebar (near the bottom).
  4. Left-click to expand "Default Group".
  5. Double-click a 4 x 4 view.
  6. Left-click the "+" symbol next to the "Live View" tab at the top.
  7. Double-click "Live View".
  8. Left-click and drag the new "Live View" tab onto your second monitor.
  9. Left-click "View" from the left sidebar (near the bottom).
  10. Left-click to expand "Default Group".
  11. Double-click a 4 x 4 view.
  12. On both monitors, right-click any video feed and select "Enter Fullscreen".

 

Expected Results:
-------------------------------

SmartPSS runs continuously, filling two monitors with multiple camera feeds arranged in a full-screen grid.

 

Actual Results:
-------------------------------

SmartPSS will almost immediately crash, simply disappearing entirely without any error messages or warning.

 

Additional Information:
-------------------------------

This display system worked (albeit MUCH more slowly) on a system with an Intel Celeron J3455, 6 GB of RAM, 64 GB of eMMC storage, and Windows 10 Home. I can try to get version numbers. We got these NUCs to alleviate the slowness of the older machines.

EDIT 20190403.1804: Upon further testing, JUST fullscreening the second monitor will cause the crash. Again, this didn't happen on much weaker hardware, though, so...

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