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BHart2
Beginner
959 Views

Surface Pro with HD520 will not display on Samsung SmartTV

We have a Surface Pro with attached docking station having two mini-HDMI ports. Operating system is Windows 10 64-bit. I can connect a mini-HDMI to HDMI connector between the docking station and a fairly large computer screen and have it extend or duplicate the Surface Pro display. Surface Pro is at 3000 x 2000 with 200% text. We connect another cable from the docking station to the Samsung SmartTV (6-series) HDMI2 interface, and Windows recognizes that it is there but will display nothing. That is, it shows a small second monitor but will not save a setting to extend or duplicate to it.

I updated the Intel driver from 22.something to 24.20.something & rebooted, but to no avail. I went into the Intel graphics control panel, and it also recognizes the Samsung and seems to allow Clone or Extend, but when I try to save that, it does not display on the Samsung and will not save it in a profile.

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2 Replies
idata
Community Manager
67 Views

 

Hello Brian.Hart

 

Thank you for contacting us; it will be more than a pleasure to assist you.

 

In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

As well, have you checked if there is any pending firmware update on your Samsung TV?

 

Regards,

 

Diego S.

 

idata
Community Manager
67 Views

Hello Brian.Hart

 

We just wanted to double check if you still need further assistance.

 

Please do not hesitate on contacting us back.

 

 

Best Regards,

 

Diego S.

 

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