Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20603 Discussions

System BSOD when installing NIVIDA RTX3060 graphic driver in my 12500H product

colinzhangmadigi
Beginner
772 Views

Hello intel,

 

Our board designed with intel Alderlake-H 12500H to support thunderbolt from TCSS port2 interface. When I connect ASUS thunderbolt docking station and install NIVIDA RTX3060 Graphic card, I found that I was not able to install RTX3060 driver successfully, the windows always happen to BSOD when RTX3060 driver installed, the BSOD code shows that:

 

VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
The video memory manager encountered a condition that it can't recover from. By crashing,
the video memory manager is attempting to get enough information into the minidump such that
somebody can pinpoint what lead to this condition.
Arguments:
Arg1: 0000000000000030, The subtype of the bugcheck:
Arg2: ffff888074c3cfe0
Arg3: 0000000000000000
Arg4: 0000000000000000

  My windows version is WIN11 22H2.

My intel intergrated graphic driver vesion is 31.0.101.4146, and I have try to different  version, but no fix the issue.

My RTX3060 driver version is 531.61, which is the newest version  up to now.

 

For debuging, I change the windows to win10, and I found RTX can be installed sucessfully. 

Beside, I used another board with intel alderlake 1260P with win11 22H2, and I found RTX3060 aslo can be installed.

 

How can I to fix my issue? Could you give me some advise?

0 Kudos
3 Replies
Jean_Intel
Employee
734 Views

Hello colinzhangmadigi,

 

Thank you for posting on the Intel️® communities. We will be more than glad to help you.

 

To better assist you, we would like to gather more information about your problem:

  • You mentioned that this is an issue with your designed board. Are you working on a project?
    • If so, what is the project about?
  • Have you contacted Nvidia Support regarding this issue?
  • Do you face any problems if you disable the Nvidia Card and only use the integrated Graphics adapter of your CPU?

 

Best regards,

Jean O. 

Intel Customer Support Technician


0 Kudos
Jean_Intel
Employee
705 Views

Hello colinzhangmadigi,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


0 Kudos
Jean_Intel
Employee
649 Views

Hello colinzhangmadigi,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


0 Kudos
Reply