Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Text become pixelated after newest driver update

Jimmy5
Beginner
2,566 Views
Hi
My text become pixelated after I've installed the newest driver which doesn't occur when I'm still using the previous driver patch. I can't rollback to the previous version also. What can I do now?
Graphics: Intel UHD 620
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3 Replies
Alberto_R_Intel
Employee
2,547 Views

Jimmy5, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the Intel® processor?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

When did you build/purchase it? (For Warranty Purposes)

Did you make any recent hardware/software changes, besides updating the graphics driver, that might cause this issue?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
2,529 Views

Hello Jimmy5, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
2,496 Views

Hello Jimmy5, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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