The Desktop Window Manager has encountered a fatal error (0x8898008d)

ad1 · ‎12-21-2014

Hi, I have an Atom-powered ASUS T100 tablet, all drivers and BIOS up to date. My problem is that every now and then when I'm browsing the Internet using IE I am suddenly logged off! I can see an entry in System Events that says "The Desktop Window Manager has encountered a fatal error (0x8898008d)". My best guess is that graphics driver is not 100% compatible with Windows 8.1, or maybe is somewhat buggy. What can we do about it?

I can post the dxdiag log if necessary. Here's the event info:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event http://schemas.microsoft.com/win/2004/08/events/event">- <System> <Provider Name="Desktop Window Manager" /> <EventID Qualifiers="49152">9020</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2014-12-21T12:23:48.000000000Z" /> <EventRecordID>8546</EventRecordID> <Channel>Application</Channel> <Computer>t100</Computer> <Security /></...

Jose_H_Intel1 · ‎12-22-2014

Does this happen when using a different browser or graphics driver version?

This is the previous driver: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24328 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24328

A similar discussion may provide some hints about the cause of the issue: http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/the-desktop-window-manager-has-encountered-a-fatal/ae44c9ea-3b52-451d-a371-91ae375ce353 http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/the-desktop-window-manager-has-encountered-a-fatal/ae44c9ea-3b52-451d-a371-91ae375ce353

ad1 · ‎12-23-2014

That other discussion deals with the sleep mode and is most likely irrelevant for my case. Any way I tried their fix and it did not help me.

The driver packages from Intel's site refuse to install on my tablet. The error is "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer's manufacturer. Setup will exit."

I tried two latest SOC driver packages from ASUS's site. One causes forced logoff. Another just stops rendering windows, and bottom half of the start screen goes black. At least that's what happened today. The system event looks different now:

The Desktop Window Manager has exited with code (0xd00002fe)

# - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event http://schemas.microsoft.com/win/2004/08/events/event">

# - <System>

<Channel>Application</Channel>

</System>

# - <EventData>

</EventData>

</Event>

Jose_H_Intel1 · ‎12-26-2014

You may try the zip file installation method. However, you should consider communicating the issue to the http://support.asus.com/ServiceHome.aspx?SLanguage=en ASUS* if it persists.

http://www.intel.com/support/graphics/sb/CS-033916.htm Desktop graphics drivers — How to Manually Install a Driver in Microsoft Windows 8* or Windows 8.1*

ad1 · ‎12-29-2014

When I try the zip file installation method, I get the box which says "the best driver software already installed"

What if I go to the ASUS site and they reply with an offer to communicate to Intel??

Jose_H_Intel1 · ‎01-07-2015

I understand your concern but it is also worth trying.

Does the issue still happen even if the driver is uninstalled? You can get the Microsoft's inbox driver via Windows* Update.

You may also consider restoring to a previous restore point when the issue was not present or refreshing your operating system.

http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc How to refresh, reset, or restore your PC - Windows Help

ad1 · ‎01-09-2015

I managed to install the new driver by forcing Windows to use the driver from zip.

I think IE crashed once, but without an event in system logs.

We'll see how it goes from here

ad1 · ‎01-12-2015

It has just failed again

The Desktop Window Manager has encountered a fatal error (0x8898008d)

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Desktop Window Manager" /> <EventID Qualifiers="49152">9020</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2015-01-12T17:11:18.000000000Z" /> <EventRecordID>10590</EventRecordID> <Channel>Application</Channel> <Computer>t100</Computer> <Security /> </di...

Jose_H_Intel1 · ‎01-14-2015

Did any of the suggestions above help?

You can also try running sfc /scannow in CMD.

ad1 · ‎01-15-2015

No, they did not

I suggest at this point you pass this information to the driver programming team