The Last of Us Part 2

[PepoIRISXEl29]

hi, i just installed the last of us part2, but the rendering is all wrong. I am using an 11th generation I5 processor, have 24 gbs of Ram, and have Intel Iris xe as intergrated graphics. The game runs on the similar spec integrated graphics amd cards.

I will share an image with this mail so you can see, it is the same that happens in the new Spider-Man 2 video game.

Hope you can fix it, as you did with the The Last of Us part 1 on pc, which I enjoyed too much thanks to my humble setup.

I dont believe the game is too badly optimized because it´s running on handhelds pc (that runs with integrated graphics)

Hope you can answer soon.

[Dietarychalk]

Yup

[Nikesh001]

Hi DhannielM_Intel
I'm also having the same problem.
Kindly assist with drivers that will allow us to play this game.

Win11 (Auto update, not by choice)
Dell Vostro
i3-1115g4
16GB RAM
1tb SSD (Nvme)
1tb Hdd
All drivers updated to current as of this post.

[PepoIRISXEl29]

Hi man, they only are going to answer if you create a discussion by your own. Do it so they know many of us have the same problem

[PepoIRISXEl29]

As soon as you have any news, please let us know. Hope a new fixed driver is in the way!

[JBKRobin]

Hey watch this

https://youtu.be/_rr4mB73QWE

[PepoIRISXEl29]

Hello Dhanniel! Look at this https://youtu.be/_rr4mB73QWE?feature=shared.
Seems this old driver fixes the problem with the game, it might help you and your colleagues to get into a developing and updated driver that help us solve this problem!

[PepoIRISXEl29]

This is the driver where the red and black glitch is fixed: 31.0.101.3222. Nonetheless it´s old and unstable and the game crashes after a minute or two of gaming. Hope that this can help you guys figure out what is wrong and develop a new driver that performs well and fixes the red and black glitch in the game. Thanks Dhanniel

[PepoIRISXEl29]

I attached here an screenshot of how the game looks with the driver i mentioned before. The problem is that it´s unstable and the game run for 5 mins tops. Hope you can use all this to fix it

[Coke2112]

Hi Dhanniel,

Any news from this? I am experiencing the same issue with Iris Xe.

I understand my setup is not optimal (running on Asus laptop), but added extra Ram and was able to run TLOU part I with no problems.

Please assist.

Thanks,

Jorge

[Revocatalyst]

I hope they still care about the first gen Xe GPUs, at least ensure compatibility, or just issue an EOL statement directly.

[DhannielM_Intel]

Hi PepoIRISXEl29,

Thank you for your patience. I have coordinated with the relevant teams and they now fully informed about this issue. It has been reported to our development team, and a bug ID has been created. While I cannot provide an estimated timeline for a fix, we will keep you updated through the community and future driver release notes. Please rest assured that we are actively working to enhance the gaming experience, even on iGPUs. With this in mind, would it be possible to close this inquiry, as our development team is diligently addressing the issue?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[PepoIRISXEl29]

Hi Dhanniel, of course. Knowing this allows us to rest easy, you will let us know by here when it's fixed?

[DhannielM_Intel]

Hi PepoIRISXEl29,

Yes, we will keep you informed through the community and/or the release notes of the driver update. However, I cannot provide a specific timeline for the fix, as our development team has only recently become aware of this issue, and it will take some time to address it. With that in mind, would it be alright if I close this inquiry?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[PepoIRISXEl29]

Yes you might. In any case, if our problem doesn't get fixed in the next drivers update, i will again start a new discussion regarding it. Thanks for your help Dhanniel, I'll be waiting for good news

[DhannielM_Intel]

Hi PepoIRISXEl29,

Thank you for the confirmation. I will proceed to close this inquiry. If you require further assistance, please feel free to submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[JBKRobin]

Please, fix this as soon as possible.

[rafay19]

is it fixed yet? im waiting and alot more people for that i really hope youre working on it as that game runs on old driver but crash becuz the driver is old so i hope youre working on it and alot of games has that issue so i would really hope youd fix them too

[PepoIRISXEl29]

There's no fix yet sadly. I'm get in touch with them every once in a while (twice a month) and the team saids that they are working still to solve this. That we should keep an eye on the next updates (they don't say which one...) and to the release notes. Meanwhile we have to keep this discussions alive, i opened a new one so, leave a comment and a kudo there too.

[naeemshaikh]

I've been struggling with the same thing, here's the details for my build:

HP Probook 440 G8
512 GB SSD
Win 11 PRO x64
Intel Integrated Iris XE
16 GB DDR4

THLOU 1 worked fine along with GTA 5 and other titles including RDR1 and 2, but TLOU 2 is having the same issue that you reported, and this is due to the driver version, I hope a new one is rolled out soon.

[PepoIRISXEl29]

Hi! Post this as a discussion too, so intel sees many of us have the same problem.