The new driver for the ultra5 125H lacks refresh rate for Samsung S22D300GAC display

[Xushun]

The ThinkBook 14 G6+ IMH uses OEM driver 32.0.101.5768 with this display, which offers an optional 100Hz refresh rate. However, all subsequent updates have removed the 100Hz refresh rate option. The previous driver's ability to support 100Hz confirmed no issues with the display or cables. If the new driver fails this test, we should use the control variable method to prove it's the driver's fault – you're responsible for fixing it, not letting me lose out on driver updates just to maintain the OEM version's 100Hz refresh rate.

[RandyT_Intel]

Hi @Xushun, 

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Have you reached out to your laptop manufacturer regarding this concern?
• What troubleshooting steps have you already attempted?
• Can you clarify where the subsequent updates originated? Were they delivered via OEM software, Windows Update, or did you manually download them? If manually, could you specify the source?

Please Note: The generic Intel driver provides users with the latest and greatest feature enhancements and bug fixes that computer manufacturers (OEMs) might not have customized yet. OEM drivers are handpicked and include customized features and solutions to platform-specific needs. Installing this Intel generic graphics driver will overwrite your handpicked OEM graphics driver. Users can check for matching OEM driver versions at OEM websites. For more information on how the installation of this driver may impact your OEM customizations, see this article.

I look forward to your response and am committed to resolving your issue promptly. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[Xushun]

1.我提供了两个版本的日志，一个是正常的 5768oem 版本，一个是异常的 6790 版本。您可以比较它们以查看两个驱动程序版本之间的差异。
2.已联系但未回复.
3.使用驱动程序卸载软件重新安装 OEM
4.我第一次遇到此问题发生在 Windows 更新期间，当时我无意中更新了我的图形驱动程序（Intel Corporation-Extension-32.0.101.6733 和 Intel Corporation-Display-32.0.101.6733）。我最初的反应是更新最新的驱动程序，但即使是英特尔®驱动程序和支持助手提供的驱动程序也无法解决问题。唯一的解决方案是恢复到 OEM 版本 5768。

[RandyT_Intel]

Hi @Xushun, 

It appears that driver version 6733 was delivered through Windows Update, even though it's registered as provided by Intel. I want to emphasize that this version originates from Windows Update, not directly from Intel’s download center.

On the other hand, version 6790 is listed in Intel’s official download center. The behavior of these drivers can vary depending on how they are installed. If the driver comes from OEM software, it is typically customized for your specific hardware. However, if you manually install drivers using tools like Intel® Driver & Support Assistant or Intel Graphics Software, you are using generic drivers without OEM-specific optimizations.

If issues occur while using these generic drivers, I strongly recommend reverting to the OEM-provided drivers, as they are tailored for your laptop’s configuration and may offer better stability and compatibility. You may confirm this with your system manufacturer.

The fact that newer Intel drivers did not resolve the issue suggests a possible compatibility or regression problem in the newer driver versions. OEM drivers are often customized for specific hardware configurations, which may explain why version 5768 works while newer generic drivers do not. OEM drivers may include specific optimizations or firmware-level adjustments tailored to the Think Book 14 G6. Intel’s generic drivers might lack these, leading to instability or visual artifacts. I recommend graphics driver using the suggested Original Equipment Manufacturer Driver if one is available.

Where to Obtain an Intel® Graphics Driver for an OEM (Original...

Unable to Select the Native Resolution and Other Supported Refresh...

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Xushun, 

I'm following up on the previous recommendation I provided. Have you had a chance to review the information and apply it to your system? Please let me know the outcome so I can determine the next best course of action.

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Xushun, 

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,  

Randy T.  

Intel Customer Support Technician