Transparent app window in fullscreen mode Intel GPU 600 series

[NSkib]

Hello! Recently we have faced a problem with fullscreen mode of our app after start. Description of the issue is below. Both SSU and DxDiag reports are attached. Thank you in advance!

CategoryQuestionsAnswers (N/A if not applicable)DescriptionProvide a detailed description of the issueWhen application is starting in fullscreen mode at any of monitor, include single display mode, its surface become transparent, but available for UX interaction (all buttons and interface elements could be clicked). If by any reason interface is repainted (for example we blindly clicked on UX button 'Settings') then it becomes normal (non transparent) and then behave as usual till restart. Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")</span>Always (100%): XOften (51-99%):Sporadic (20-50%):Very Sporadic (<20%):</span>Hardware (HW)Brand and Model of the system.Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz Hybrid or switchable graphics system?ie Does it have AMD or NV graphics too?Only Intel HD Graphics 630, 620 Make and model of any Displays that are used to see the issue (see note2 below).LFP = Local Flat Panel (Laptop panel)EFP = External Flat Panel (Monitor you plug in)Two EFP monitors:Acer K242HLAcer K242HL How much memory [RAM] in the system (see note2 below).16 GB Provide any other hardware needed to replicate the issue.ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etcVGA & HDMI Hardware Stepping (see note1 below). Software (SW)Operating System version (see note2 below).Windows 10 Pro 64-bit VBIOS (video BIOS) version. This can be found in "information page" of CUI (right click on Desktop and select "Graphics Properties".BIOS Date: 07/06/17 15:13:54 Ver: 05.0000C...

[idata]

Hello

Thank you for waiting, could you help try the following: To update the drivers follow these: 1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27650/a08/win64_15.65.5.4982.zip https://downloadmirror.intel.com/27650/a08/win64_15.65.5.4982.zip 2. Unzip the file to a designated location or folder.3. Right-click Windows Start icon and open Device Manager.4. Click Yes when prompted for permission from User Account Control.5. Expand the Display adapters section.6. Right-click the Intel® graphics entry and select Update Driver Software.7. Click "Browse my computer for driver software".8. Click "Let me pick from a list of device drivers on my computer".9. Click "Have Disk".10. Click "Browse".11. Access the designated location or folder, and access a folder called "Graphics".12. Select the file called "igdlh64" or "igdlh".13. Click Open, then click OK, and finally click Next. Drivers are now being installed.14. Reboot your computer. Also, try the VGA driver available from the manufacturer on the following link https://www.gigabyte.com/Motherboard/GA-B250-HD3-rev-10# support-dl https://www.gigabyte.com/Motherboard/GA-B250-HD3-rev-10# support-dl Please let me know the outcome on with both drivers. Regards,Leonardo C.

[NSkib]

Thank you, Leonardo!

We will check and reply ASAP.

[NSkib]

Hello, Leonardo!

Unfortunately, the issue is reproducing.

[idata]

Hello NSkiba

Thank you for your response and the information of the output of the test with the drivers .4982, cloud you let me know the output of the drivers from GIGABYTE® for your motherboard provided on the previous post? Regards,Leonardo C.

[idata]

Hello NSkiba

I was checking your case and would like to know if you have any output of the driver for the manufacturer. Regards,Leonardo C.

[NSkib]

Hello Leonardo!

We have reinstalled VGA driver from manufacturer and the issue became even worse - whole screen of the GUI of the app became transparent, not just the top bar with menu elements.

Could we provide any additional info for that issue?

[idata]

Hello NSkiba,

Thank you for following the steps provided before.I would like to reproduce this issue one more time in order to provide as much information as we can about it.I will provide an update once I have it available.Wanner G.

[idata]

Hello NSkiba,

Thank you for your patience. I installed AxxonNext 4.1 in a system with Intel® HD graphics 620 and here is the result.-Graphics driver version: 24.20.100.6136 (Latest).-Adjusted full screen mode.-Windows 10 April Update (Version 1803).-Restarted application.-Adjusted settings again.Expected result: Transparent App and settings/menu are not showing when hovering interface.Actual result: No issues were noted.To continue gathering information about the issues reported when launching AxxonNext 4.1 in systems with Intel® HD graphics 620 and Intel® HD graphics 630, please do a clean install of the graphics driver and test the performance of the application.Follow these steps:1. Disconnect your unit from the internet.2.Please uninstall both the Intel Graphics driver and the Intel Display audio driver. To do this, please follow the steps on the link below under these sections: -Uninstalling the Intel Graphics Driver via the Device Manager Method-Uninstalling the Intel® Display Audio Driver or the Intel® HDMI Audio Driver via the Device Manager Method. https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html3.Restart your Intel® NUC. Please go to the device manager and check if Windows installed another version of the graphics driver. If it does, please remove it and restart your computer one more time. Repeat the process until you get the Microsoft Basic Display Adapter.4.Once you do, please proceed with the clean install of the latest graphics driver version. Please find the link below: https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?product=965515.Once the latest driver has been installed, you may enable the internet connection again.6.Test the performance of your application.Wanner G.

[idata]

Hello NSkiba,

I was wondering if you were able to test the performance of your application with the latest graphics driver available. If you need any further help, I will be glad to help.Wanner G.

[NSkib]

We were followed your instruction and got the same result - transparent (black) screen after spalsh window after the restart.

[idata]

Hello NSkiba,

Thank you for your response. I would like to forward this information to the proper department to provide further support for this issue. Please provide me with up to date information about your system and the issue.Please fill out the following information and attach all the reports. https://communities.intel.com/thread/77761 https://communities.intel.com/thread/77761Wanner G.

[NSkib]

Here it is.

Thanks in advance!

[idata]

Hello NSkiba

Thank you for your response and the information provided allow me to investigate the situation, I will be posting back as soon as I have an update on your case. Regards,Leonardo C.

[idata]

Hello NSkiba,

Thank you for your response. Could you please attach these reports, too. We would like to have up to date information.Intel SSU (System Support Utility) DxDiag InstructionsDispDiag Instructionshttps://communities.intel.com/thread/77761 https://communities.intel.com/thread/77761Wanner G.

[NSkib]

Attached

[idata]

Hello NSkiba,

Thank you for your response. We will get back to you once we have any updates about this issue.Wanner G.

[idata]

Hello NSkiba,

I appreciate your patience while we were doing research on this issue. It seems that we are already looking into these issues with this application on the following thread: https://communities.intel.com/thread/121682 https://communities.intel.com/thread/121682I suggest that we continue working on the original thread to avoid duplication of efforts.I hope you find this information helpful. Wanner G.