Tried to add manually a game, but it failed on Intel Control Arc (SSU report attached).

[carlosmacie]

Hi everyone, I'm Carlos.

I recently installed Intel Control Arc as an Intel update. When I was configuring everything on app, I tried to add manually a game on Games tab, but it failed. The message says that "I don't have permission to open the file .exe" and request me to call the file's owner or the adm of the computer (see on attached image).  But I'm the Administrator user. So, I can't configure the game on Control Arc. Others files work normally, just on this game it doesn't work. The message is in brazilian portuguese, but it's easily translated using Google.

As requested by @DeividA_Intel , it's attached the SSU report on this post. 

Thanks a lot in advance. 

Rgds,

Carlos Maciel da Silva.

[Jean_Intel]

Hello carlosmacie,

Thank you for posting back in the Intel communities. We would be more than happy to assist you are unable to manually add a game to the Arc Control Software.

For this issue. We would recommend you reinstalling the Arc Control software:

• Uninstall Intel® Arc™ Control following the steps below:

1. Press the Windows key.
   1. Click settings.
   2. Select Apps and then select Apps & features.
   3. Search the list for Intel® Arc™ Control software and click it.
   4. Select Uninstall.

• Reinstall Intel® Arc™ Control. See How to Install Intel® Arc Control for instructions.

Let us know if the issue remains after reinstalling the software.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello carlosmacie,

We are checking in your thread to see if you have been able to try our recommendations from the previous post. Let us know if the issue remains, and if you require further support.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello carlosmacie,

We have not heard back from you, so we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards,

Jean O. 

Intel Customer Support Technician

[carlosmacie]

Hi Jean,

Please, not yet. I'm still working on solution as requested by you before.

I'm gonna let you know still this week, ok?

Tks so much!