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Trying to repair a broken intel display graphic but get error "the installer to properly install"

Merdock2
Novice
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My laptop model is Asus FX505GE and recently I have put my laptop in sleep mode for 3 hours and noticed it won't turn on then, I tried long pressing it and it turned on with it damaging my intel display driver, Now it bluescreens whenever I exit a game or try to launch a display software like asotrpad or even visit certain websites with the error DXGKRNL FATAL_ERROR

I tried first checking for update till it turns out the windows is not detecting any updates for my driver, So I went to the offical intel driver download page to install new drivers, And I downloaded the zip file of the latest one, (Since the exe installer wasn't opening and the automatic updater tool was telling me there were too many errors)

I then begin my installation and the set up goes as fine until I get greeted with this message

 

Merdock2_1-1662079220140.png

I don't know how to fix this I did look up the exit code and I tried running it as admin, Same error, I tried using the original windows display adapter, Same error

At this point I don't know what to do, I am stuck and I need some help, I am not sure if uninstalling the intel display driver would work since I fear that It won't work

I went to check the error logs and I Saw this

2022/09/02 02:19:20.363|WARN|The specified winApiErrorCode = 112 is not supported.
2022/09/02 02:19:20.379|INFO|Arc Control launch option: Disabled

I am not sure what this means

Please I really do need some help over this thank you very much.

Attachment is full logs thank you very much.

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DeividA_Intel
Employee
452 Views

Hello Merdock2,  



Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® UHD Graphics 630.



In order to better assist you, please provide the following:  

 

1. Have you tried with the drivers provided by Asus?

2. Have you tried using the recovery point saved by Windows? You may need to check with Asus to know the steps and if is advisable for your computer.

3. Have you tried a clean installation of Windows?


In this case, I recommend you to check this issue with Asus since they may need to check your laptop for hardware or software issues, bear in mind that you have a highly customized device and the manufacturer can add, block, and limit the device and they need to make sure that you are using the firmware and updates approved by them.



Regards,  

Deivid A.  

Intel Customer Support Technician 


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DeividA_Intel
Employee
431 Views

Hello Merdock2, 


 

After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 



Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
418 Views

Hello Merdock2, 


 

I was checking your thread and see that we have not heard back from you.  


I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  



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