UHD 630 on Lenovo Thinkcenter failing installation

[Alelui]

Hi, lately I haven't been able to use two monitors any more and I started trying a drivers upgrade.

https://pastebin.com/QuhyktzM this is the error log

I tried using DDU also, no difference.

Tried manually downloading chipset driver from Intel's website, from Lenovo Vantage app and website, Windows update...

So far, the second monitor is still not detectable (it is working by itself of course).

Graphic card on Windows 10 is shown as VGA compatible.

Do you guys have a hint?

Thanks!

[Mike_Intel]

Hello Alelui,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. What is the model of your Lenovo laptop/system?
2. What is the model of your processor?
3. What was the last change made in the system before you started having this issue?
4. What is the driver version that you tried using DDU?
5. Just to document, have you tried different display cables already?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Alelui]

Hi Mike,

My Lenovo is Think center m720q with Intel i5 8400T.

Last changes I am not really aware, since it's not my personal computer and it's my Dad who uses it.

DDU I used it to erase graphic and monitor drivers actually, then I tried reinstalling with both Lenovo Vantage and Intel installer.

I haven't tried different cable, but the second monitor works with the same cable and same port when I use it as main monitor.

Thanks for getting back to me.

[Mike_Intel]

Hello Alelui,

Thank you for the update.

Let me ask for the following details for me to document more information about this issue.

1. Have you also tried to update the BIOS?
2. Please help generate the SSU logs of your system for me to check. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Alelui,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Alelui,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician