UHD Graphics 620 washed out on extended monitor

[KevinS]

Hi all,

I connected an extended monitor using usb-c to hdmi converter. After I choose full range in the UHD Graphics Control Panel's Video section, my extended monitor still looks very washed out. The black letters look like grey.

I searched this site and found other solutions such as changing the frequency and then click cancel. It did not help either. 

Can anyone help? Thank you!

Kevin

[Maria_R_Intel]

Hello KevinS,

Thank you for posting in the Intel* Community.

Please provide me with the following information:

• A picture or video to see the behavior.

DXDIAG Report:

1. Go to Start > Run or Windows Key + R. 

2. On the Run prompt, type "dxdiag" then click OK. 

3. On the DirectX Diagnostic Tool window, click on Save All Information. 

4. Browse to a folder, type in a filename then click Save. 

With the external display connected, provide the Intel* Graphics Command Center report: 

>Go to the Intel Graphics Command Center 

>Support 

>System Diagnostic 

>Generate report. 

>Attach the report file. 

Best regards, 

Maria R.  

Intel Customer Support Technician 

[RonaldM_Intel]

Hi Kevin,

In addition to the information requested by Intel's support rep, can you also confirm what is the result if you use "Limited range" instead? Often times the monitor's own OSD (On-Screen Display) or menu will allow you to select the proper black levels (terminology changes from manufacturer to manufacturer so I really can't tell how it will show in your monitor) so it matches "Full" or "Limited" ranges. Perhaps include a picture of the black level options as well 🙂

Best Regards,

Ronald M.

[Maria_R_Intel]

Hello KevinS,

Were you able to check the previous posts? 

Let me know if you need more assistance. 

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

Hello KevinS,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Best regards, 

Maria R.  

Intel Customer Support Technician