Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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UHD Graphics 620

prstojevicpetar
Beginner
537 Views
Hi, in the morning I updated my driver and restarted, but I couldn't even get to the login screen to log in, it was black with no cursor, I heard the sound so it must be the graphics driver. I went to safe mode and changed the driver to "Microsoft basic display adapter" and then it worked, I tried to update with different versions of the driver but none worked. Please help me, also I cannot do a clean installation. (Intel core i3-1115G4, Tiger lake)
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Jean_Intel
Employee
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Hello prstojevicpetar,

 

Thanks for posting on the Intel Communities. We are more than glad to help you with the issue with your graphics adapter.

 

There are two different types of drivers, generics provided by Intel and Equipment Manufacturer drivers, that are customized to work with each specific system. The best thing to do is to use the drivers provided by the system manufacturer (OEM) or through Windows Update to eliminate the potential impact caused by loading non-custom drivers.

 

To better understand your issue, please provide us with the following:

  • This issue started as soon as you installed the latest graphics driver.
  • Does the issue occur if you navigate through the BIOS menu?
  • In case you can try using another display/monitor and video output.
  • Create a report using the Intel®️ System Support Utility (Intel®️ SSU) 
    • Download the Intel SSU
    • Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click on "Next"; then "Save."

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
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Hello prstojevicpetar,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
430 Views

Hello prstojevicpetar,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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