UHD Graphics 630 Adapter Won't Go Above 1920x1080 on HDMI Monitor

[Fboggle]

HP EliteDesk 800 G4 SFF Desktop with i5 8500 (3.0GHz)

My HDMI attached monitor resolution does not offer options above 1920x1080.  If I uninstall the UHD 630 driver, the Microsoft default driver does offer the full range of resolutions (AOC Q2778VQE up to 2560x1440).  So it isn't the monitor, the cable, etc.

I need to install the driver so I can attach my second DP monitor.  This problem occurs whether or not the DP monitor is connected.

Any help is appreciated.

[Jose_Intel]

Hello @Fboggle

Thank you for posting on the Intel️® communities.

Was the resolution working properly before?

Please make sure you perform a clean installation of the latest Intel Graphics driver 31.0.101.2125.

1.    Click the .exe to initiate the driver installation.

2.    Agree to the Intel Software License Agreement.

3.    Click the checkbox to Execute a clean installation. (A clean installation removes all old drivers and restores Intel settings to the default value).

4.    Click Start to begin the install.

5.    Reboot the system if prompted.

Also, in order to have more information about your system, we need 2 reports. Please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Then, please generate and attach the Report for Intel® Intel Graphics Command Center

Best regards,

Jose B.

Intel Customer Support Technician

[Fboggle]

The update made not difference.  My HDMI-attached monitor still is limited to 1920x1080 resolution.  Attached are the reports you requested.

[Jose_Intel]

Hello Fboggle

Thank you for the reports.

Let us check the issue internally, as soon as we have any update we will let you know.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello Fboggle

Thank you for patiently waiting.

We tried to replicate the issue in our lab, however, it was not possible for us since we did not get the same results. Actually, we were able to reach up to 4096x2160 using a similar setup with the same driver (31.0.101.2125).

In this case, we highly recommend contacting HP for further assistance.  

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

Best regards,

Jose B.

Intel Customer Support Technician