Unable to Install/Update Intel Graphics Command Center via the Microsoft Store

[IndigoNeon]

I have a recently purchased NUC12SNKi72 Mini Desktop, and after a re-installation of Windows 10, I am unable to successfully download and install several apps in the Microsoft Store app, the most important of which is the Intel Graphics Command Center.  These are all apps that were successfully installed when I first set up the OS, and I can't figure out why these refuse to install.  The facts are these:

1 - All of the apps appear in the Windows Start Menu, suggesting that they are installed, but clicking on them does not open them.

2 - They all show as installed apps in the Microsoft Store, but clicking on 'Open' doesn't open them.  Instead, after about 30 seconds, an "Update' button appears.

3 - Clicking on the update button starts a download which seems to finish, but when installing begins, the operation always quits with 'Something Happened on our End' and the error Code: 0x80070005.  Retrying yields the same results.

4 - I've tried resetting and repairing the apps (including Microsoft Store), clearing the Store cache, restarting various critical services, and nothing has worked.

I'm stumped.  Does anyone have any idea what might be going on?  The error code suggests some kind of permissions issue, but I can't imagine where those could be coming from as this is a brand new system.  I've re-installed the OS twice and I can't think of what to do.  Any help would be very much appreciated.

Thanks,

Mark

[Jean_Intel]

Hello IndigoNeon,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

To better assist you on this matter, we would like to request the following information:

• Is there any other issue besides the one you are experiencing with the Microsoft Store?
• Have you contacted Microsoft regarding this matter?
• We found a forum from Microsoft reporting a problem similar to your issue. Please, take a look at the recommendations and let us know if the issue persists.

Best regards

Jean O.

Intel Customer Support Technician

[IndigoNeon]

Hi Jean, Thanks for getting back to me.

And thanks for the forum link.  I did try all of those solutions suggested there but unfortunately, the issue persists.  Regarding your other questions, I'm not experiencing any other problems with my system.  The only problem with the app at the moment is that it won't install.  I am going to contact Microsoft to see if they can help.  I'm sure it's more of their problem anyway, but I thought I'd start here on the chance that some other users had experienced this issue.

If I can get any answers from Microsoft, I'll report back here.  Surely I can't be the only person to experience this.

Let me know if you can think of anything else that might be of help, and thanks again.

Mark

[Jean_Intel]

Hello IndigoNeon

Thanks for the information provided.

As the issue seems to be specific to the Microsoft Store app, we believe that the best course of action is reaching out to Microsoft for additional guidance on how to proceed.

Best regards

Jean O.

Intel Customer Support Technician

[IndigoNeon]

Hi Jean,

I'm now working with Microsoft to try to resolve the issue.  We're hoping that an Operating System re-installation will sort it out.  Thanks very much for your help.

Mark

[Jean_Intel]

Hello IndigoNeon,

Thanks for the information provided.

We understand that you have been working with Microsoft to try to resolve the issue. Let us know if there is anything else we can help you with.

It is important to mention that Windows 10 is not listed as a supported Operating System for your NUC12SNKi72. The only ones listed are Windows 11, 64-bit*, and Ubuntu 20.04 LTS. The supported list captures the Operating Systems that we have fully tested to work with our products, which means that there is no guarantee that they would work.

Best regards

Jean O.

Intel Customer Support Technician

[IndigoNeon]

Hi Jean,

Thanks for letting me know about Windows 10 not being supported on this system.  I didn't realize that.  If I can't resolve my issue, I'll try switching to Win 11.

M

[Jean_Intel]

Hello IndigoNeon,

The best course of action is to install Windows 11 since this has been tested and has been validated to work with the system. However, we understand that you prefer to keep using Windows 10.

We also would like to know if there is an update from Microsoft support about this matter. What was the outcome of trying the Operating System re-installation?

Best regards

Jean O.

Intel Customer Support Technician

[IndigoNeon]

The re-installation attempt didn't solve the problem, but Microsoft says they are investigating the issue.  Sorry I can't give much more information than that.  I'll be happy to report back as soon as I know anything more.

M

[Jean_Intel]

Hello IndigoNeon,

Thanks for the information provided.

We suspect that this is an issue with the Operating System, and the best approach for this problem is to keep in touch with Microsoft support for further feedback on this matter. Since you have a support ticket with Microsoft, we will now close this thread. If you need additional information, please submit a new question since this thread will no longer be monitored.  

Best regards

Jean O.

Intel Customer Support Technician