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22737 Discussions

Unable to start video driver

RAnno
Beginner
‎01-23-2020 10:02 PM
1,097 Views

Hello. Today my Laptop shut down and when i rebooted it, I received a notification saying "unable to start video driver. It will be used the base video driver of Microsoft. Check on windows update for a recent driver".

But there is no recent driver. So i don't know how to solve this problem. I have a HP Spectre x360 - 13-ae019nl.

Thanks in advance for anyone that can help me

 

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AlHill
Super User
‎01-23-2020 10:08 PM
941 Views

You can get the drivers you need from HP for THEIR laptop:

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-ae000-x360-convertible-pc/16779579/model/19968674

 

And, you can also get support from HP for their laptop.

 

Doc

 

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RAnno
Beginner
‎01-23-2020 11:04 PM
941 Views
In response to AlHill

I already have the latest driver installed and I even tried reinstalling it but nothing changed​

In response to AlHill
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AlHill
Super User
‎01-23-2020 11:05 PM
941 Views

Then contact HP for support of their laptop. You paid them for support, make them earn it.

 

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