Unable to update chipset and graphics

[DJone16]

Hi, I recently installed the new version of Intel Driver Update Utility and I had 3 updates showing up at one point (1 as of now.. doesn't recognize my graphics card). The first being Intel Chipset Driver Software 10.1.1.14. I am unable to update this as it fails everytime... no error just "failed". My biggest problem is trying to update the graphics driver. I have tried numerous versions of the Windows 10 4th Gen drivers but I get either "Operating system not supported" or "computer does not meet specs". One of the versions I am trying to install is 15.40.18.64.4380. Here are some of my specs. Thanks in advance!

Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP ENVY 17 Notebook PC

BIOS: F.65

Processor: Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz (8 CPUs), ~2.2GHz

Memory: 16384MB RAM

Available OS Memory: 16316MB RAM

Page File: 3551MB used, 15196MB available

Windows Dir: C:\WINDOWS

DirectX Version: 12

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported

DxDiag Version: 10.00.10586.0000 64bit Unicode

Card name: Intel(R) HD Graphics 4600

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_1968103C&REV_06

Display Memory: 8270 MB

Dedicated Memory: 112 MB

Shared Memory: 8158 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: AUO219D

Native Mode: 1920 x 1080(p) (60.037Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32

Driver File Version: 10.18.0015.4248 (English)

Driver Version: 10.18.15.4248

DDI Version: 12

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 2.0

Graphics Preemption: Primitive

Compute Preemption: Thread group

Miracast: Supported

Hybrid Graphics GPU: Integrated

[idata]

Hello, @d_jones06:

Please try installing the driver manually, see here for the instructions http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 &... and here for the download https://downloadcenter.intel.com/download/25860/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]. For the Intel® Chipset Device Software make sure to follow the instructions stated here https://downloadmirror.intel.com/20775/eng/readme.txt https://downloadmirror.intel.com/20775/eng/readme.txt.

Regards,

Amy.

[DJone16]

Okay so I verified my version of the Chipset Software in the registry and it looks like I have the newest version it's just that I keep getting the update in the Intel Utility. The Graphics Driver [15.40] doesn't have a .zip download option so I cant install the driver manually. Also I have tried to install previous versions this way without any luck.

[idata]

Please try with this version https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen] and the method attached.

Regards,

Amy.

[DJone16]

Thanks Amy, worked perfectly!

[idata]

Sure, you're welcome.

If you need further assistance let us know.

Regards,

Amy.