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Unplayable : EARTH DEFENSE FORCE 5 on Intel Iris Xe graphics

rinedon
Beginner
494 Views

When I start a game of Earth Defense Force 5 on Steam, the screen flickers in the 3D field display and I can't play.
Menus and sounds are fine, but the game starts acting strangely right after it starts.
The previous game, Earth Defense 4.1, can be played without problems.
I want to know if there is a way to play Earth Defense Force 5 on iris xe.

 

This phenomenon is very similar to the symptoms of persona4 not working on iris xe.

https://community.intel.com/t5/Graphics/Unplayable-Persona-4-Golden-on-Intel-Iris-Xe-graphics/td-p/1...

 

0 Kudos
7 Replies
DeividA_Intel
Moderator
464 Views

Hello rinedon, 

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer:   https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  


  

2. Provide the Report for Intel® Graphics Drivers: 

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html


3. Are you using a laptop or a desktop computer?


4. Is the issue present only on the laptop monitor or also with an external monitor? If you have a laptop.


5. Have you updated the BIOS?




Best regards, 


Deivid A.  

Intel Customer Support Technician 


rinedon
Beginner
444 Views

Thnaks for the reply.

 

1. ssu-save.txt

2. インテル® Iris® Xᵉ グラフィックス - Friday, 28 May 2021.txt

3. laptop , GPD WIN3

4. laptop monitor and external monitor

5. bios is as it was when i bought it

DeividA_Intel
Moderator
452 Views

Hello rinedon, 


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
439 Views

Hello rinedon, 

 

 

Thanks for the information provided.

 

 

In order to help you further, please try the following:

 

1. Get in contact with the laptop manufacturer to check if there any steps from their side.

 

2. Update the BIOS.

 

3. Perform a clean installation of the graphics drivers/

- Steps:  https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

- Driver:  https://downloadcenter.intel.com/download/30381/Intel-Graphics-Windows-10-DCH-Drivers?v=t

 

4. Do you have the same issue with other games? If so, which ones.

 

5. Run all Windows updates, including optional updates.

 

 

Please let me know the outcome of these steps.

 

 

 

Regards,  

 

Deivid A.  

Intel Customer Support Technician  

 

DeividA_Intel
Moderator
421 Views

Hello rinedon,  


  


Were you able to check the previous post? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
397 Views

Hello rinedon, 


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  



Regards,    


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
381 Views

Hello rinedon, 



I would like to add that you may need to check with the device manufacturer because your GPD WIN3 is a highly customized device (like a console) and maybe better handle by the manufacturer.



Also, this issue has not been reported with Intel and the best is to use the manufacturer (GPD WIN3) drivers.




Please keep in mind that this thread will no longer be monitored by Intel.  


  



Regards,  


Deivid A.  

Intel Customer Support Technician  


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