Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
Announcements
FPGA community forums and blogs have moved to the Altera Community. Existing Intel Community members can sign in with their current credentials.
22816 Discussions

Unstable with arc a770 le 16Gb

nVidia
Beginner
1,479 Views

Hello,

I bought a new Intel a770 card and was very happy before my PC started reboot unexpectedly (it seems like a power off for 0.5 sec). It happens every 1-2 hours in an idle state. I newer got it in games. I suppose it something with a PCI-E power in an idle state (when I do nothing with my PC)

I did everything:

* I did clean installation with DDU in a Safe Mode

* I changed Beta and WHQL drivers

* My BIOS is the last version

* removing and put back the card and 8/6 pin to the motherboard

* make BIOS default (except Intel LAN disabled)

* It even can happened without installed Intel driver !

 

asus z690 gaming wifi d4      BIOS 2204

12700k

G.Skill 64 Gb

Old Corsair  tx950w

 

Thank you

Please have a look at the ssu and DxDiag file in attach below

0 Kudos
2 Replies
nVidia
Beginner
1,365 Views
If someone interested I found the problem. I switched off all sleep, hibernation and turn off the monitor after 10 min in the Power management options.
Everything is stable now
0 Kudos
LuisGustav_A_Intel
1,347 Views

Hello nVidia,   

 

Thank you for contacting Intel Technical Support for graphics.  

 

We are sorry to hear you experience unexpected reboots with Intel® Arc™ A770 Graphics. We are glad to hear the problem is solved now.  


If you need further assistance, please post a new question as this thread will no longer be monitored.   


Thank you for choosing Intel. 

 

Best regards, 

 

Luis A. 

Intel Customer Support Technician.  


0 Kudos
Reply