Graphics
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Unstable with arc a770 le 16Gb

nVidia
Beginner
187 Views

Hello,

I bought a new Intel a770 card and was very happy before my PC started reboot unexpectedly (it seems like a power off for 0.5 sec). It happens every 1-2 hours in an idle state. I newer got it in games. I suppose it something with a PCI-E power in an idle state (when I do nothing with my PC)

I did everything:

* I did clean installation with DDU in a Safe Mode

* I changed Beta and WHQL drivers

* My BIOS is the last version

* removing and put back the card and 8/6 pin to the motherboard

* make BIOS default (except Intel LAN disabled)

* It even can happened without installed Intel driver !

 

asus z690 gaming wifi d4      BIOS 2204

12700k

G.Skill 64 Gb

Old Corsair  tx950w

 

Thank you

Please have a look at the ssu and DxDiag file in attach below

0 Kudos
2 Replies
nVidia
Beginner
73 Views
If someone interested I found the problem. I switched off all sleep, hibernation and turn off the monitor after 10 min in the Power management options.
Everything is stable now
LuisGustav_A_Intel
55 Views

Hello nVidia,   

 

Thank you for contacting Intel Technical Support for graphics.  

 

We are sorry to hear you experience unexpected reboots with Intel® Arc™ A770 Graphics. We are glad to hear the problem is solved now.  


If you need further assistance, please post a new question as this thread will no longer be monitored.   


Thank you for choosing Intel. 

 

Best regards, 

 

Luis A. 

Intel Customer Support Technician.  


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