Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Unusable graphics card driver

Detroit
Beginner
694 Views

Good morning,

For a few days I had to change my laptop because the one I was using is dead now.

So I started using an Asus N751JK, the problem being that when I turn it on everything seems fine however as soon as I'm on the lock screen my screen starts to bug (distorted image, random colors appear). I managed to disable my graphics card driver (my card is an intel(r) hd graphics 4600) which stabilized the screen. But I would like to know if there is a solution so that I can reuse my graphics card. For information I updated my drivers but the problem persists. I put you a screenshot of my computer when the drivers are activated

 

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n_scott_pearson
Super User
662 Views

Please download and run the Intel System Support Utility for Windows. When you start the tool, select Everything and then click on Scan. Once it completes the scan process, click on Next and then Save. Pick a name for the text file to create and click on Save to create it. You can then close the app. Finally, open a response post here and then, using the Drag and drop here or browse files to attach dialog (below the edit box for the body of your response post), upload and attach this text file to the response post.

...S

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Carlos_L_Intel
Employee
630 Views

Hi @Detroit,


Thank you for posting on the Intel® communities. Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, I am glad to see that fellow community members have the knowledge, and they jumped in and are helping you. You may also find the Discontinued Products website helpful to address your request. 



You can verify this product's discontinuance status at the Intel®️ Product Specifications website > Product Status > "Discontinued".


Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.


Best regards, 


Carlos L.  

Intel Customer Support Technician




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