Update

[Rian1]

I try to update and it does everything correctly, but when I do the recommended restart, it simply doesn't update.

[PatrickV_Intel]

Hi Rian1,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details: 

• May I know which specific update you are referring to? Is it a driver update, a system update, or something else?
• Are you using a desktop or a laptop?
• Lastly, may I know the reason for updating—are you experiencing any particular issue?

For me to review the hardware and the installed driver, please help generate the SSU logs of your system.

Please refer to this link for the steps: How to get the How to get the Intel® System Support Utility Logs on Windows*

If you have any questions, please let us know. Thank you. 

Best regards, 

Patrick V. 

Intel Customer Support Technician

[PatrickV_Intel]

Hi Rian1,

I wanted to follow up to see if you’ve had a chance to review the questions I previously sent. Please let me know at your earliest convenience so we can determine the best next steps to move this matter forward.

Best regards, 

Patrick V. 

Intel Customer Support Technician

[PatrickV_Intel]

Hi Rian1,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,  

Patrick V.  

Intel Customer Support Technician