Updating Intel graphics driver not working OEM?

[OnlyAlex]

I am trying to update my Intel driver to the latest version. I am currently on 31.0.101.5592 and my MSI Center is showing 32.0.101.5592 as the latest version available to update to.

Unfortunately, MSI doesn't automate the process so I have to download the driver update and install manually and this is where I'm having an issue.

The folder containing the driver is a zip file so I have extracted the folder. I ran the installer as admin and it says the driver to be installed is the same version as what I currently have on my PC, which is confirmed as 31.0.101.5992 in device manager.

What do I do now? Am I correct in thinking the 'installer' application is usually the correct way to install a driver update?

Also, I tried loading the 'Gfx Download Wrapper' application and nothing happened. Have I done any damage by doing this?

I also tried loading the Window install batch file which opened a CMD and said denied and then closed and I can see the update hasn't been installed. Did I do any damage by loading this?

Finally, I have tried downloading the driver from the product information page on MSI website - https://uk.msi.com/Laptop/Thin-GF63-12VX/support?sub_product=Thin-GF63-12VE#driver and that driver on the websites shows as 32.0.101.5592 but it is actually 31.0.101.5992.

Many thanks

[OnlyAlex]

Update: MSI published the wrong version information 32.0.101.5592. The correct version file is 31.0.101.5592. They will modify the file version information on their official website page as soon as possible and publish the correct file version.

[Earl_Intel]

Hi OnlyAlex,

Thank you for posting in the Community!

I will forward your concern to our technical team for further checking. I will update this thread as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hello OnlyAlex,

Thank you for patiently waiting on us, your concern is still under investigation within our team.

For us to further check on this, Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician.

[OnlyAlex]

Hi Earl, the issue has been resolved. I’m not sure if you saw my reply from above?

‘Update: MSI published the wrong version information 32.0.101.5592. The correct version file is 31.0.101.5592. They will modify the file version information on their official website page as soon as possible and publish the correct file version.’

Since I posted that update MSI have corrected their website page and the correct driver number shows.

Many thanks for your assistance.

[Earl_Intel]

Hi OnlyAlex,

Thank you for your response, noted on this.

The reason why we are asking for your Intel SSU is to further check on the issue that you are experiencing on your end.

But since the issue has been resolve, we will no longer monitor this case.

If you have other concerns or questions, kindly create a new thread.

Best regards,

Earl E.

Intel Customer Support Technician.