User option for disabling dithering in Graphics Command Center

[BogDan28]

Hello,

I have the same experience as @Firemaker , @rx7jordan  and other people reporting the eye strain condition due to GPU dithering:

• https://community.intel.com/t5/Graphics/how-to-disable-dithering-6bit-display/td-p/1568892
• https://community.intel.com/t5/Graphics/Intel-Iris-Xe-Graphics-temporal-dithering/td-p/1551595

I have a horrific eye strain that begins during the first 5 minutes of using the display and rises continuously.

One who's not experiencing this cannot even imagine how hard it to bear this kind of strain during 8 hours of daily work schedule.

This is happening with all notebooks equipped with integrated Intel GPU chip sets that  I have tested so far (Iris XE, UHD) in Windows 10 at least .

The eyestrain is for sure caused by the dithering of the GPU , most likely by the software driver, because there are software solutions out there that can disable it, which indeed causes color banding but makes the eye strain go away, at least for me.

The banding effect does not bother me at all, as it's happening inside images where color shade transition is needed, whereas I'm using mostly monotone colors in my daily work which involves computer programming.

Given the seriousness of this health related issue, having an option in the Graphics Command Center that would allow the user to disable dithering for internal & external display is something that Intel could easily provide, in my opinion. There could be a disclaimer message next to it saying that color banding would occur, and this is something that the user would assume, same as it is today for the "Unlock FPS at the expense of tearing" option.

I kindly urge you to provide this option for all of us who are literally suffering immensely because of this issue and act at the height of a company that cares about all its customers.

Thanks,

Bogdan

[AlfredoS_Intel]

Hi Bgdbgd,

Thank you for posting in Intel Communities.

We deeply appreciate your feedback and suggestion regarding our Intel Graphics Command Center.  Currently there is no option to toggle dithering ON or OFF in Intel Arc Control or Intel Graphics Command Center interfaces.

Currently, On true 8-bit and true 10-bit displays dithering is not enabled by default.

As long as the source bpp is the same as the destination, no dithering is needed.

For a normal case of SDR desktop (8bpc), dithering is enabled only when the panel is < 8bpc. (i.e. 6bpc)

For integrated graphics, you may visit this page and we suggest that you reach out to your system manufacturer for additional tools.

Best Regards,

Alfred S

Intel® Customer Support

[AlfredoS_Intel]

Hi Bgdbgd,

Thank you for posting in Intel Communities.

We deeply appreciate your feedback and suggestion regarding our Intel Graphics Command Center.  Currently there is no option to toggle dithering ON or OFF in Intel Arc Control or Intel Graphics Command Center interfaces.

Currently, On true 8-bit and true 10-bit displays dithering is not enabled by default.

As long as the source bpp is the same as the destination, no dithering is needed.

For a normal case of SDR desktop (8bpc), dithering is enabled only when the panel is < 8bpc. (i.e. 6bpc)

For integrated graphics, you may visit this page and we suggest that you reach out to your system manufacturer for additional tools.

Best Regards,

Alfred S

Intel® Customer Support

[WesternBlues]

Hi Alfred

What about for the new lunar lake built-in arc graphics on mobile chips? 140v and 130V. If you have a true 8-bit monitor, is there no dithering by default also?

Also That page you linked has not been updated since 2021 and does not cover recent chips: https://www.intel.com/content/www/us/en/support/articles/000037473/graphics.html

[AlfredoS_Intel]

Hi Nonvidea,

We would need to close this thread since we have already provided an answer to your concern and referred you to your system manufacturer.

We understand that it is not an answer that you are expecting and I also hoped that I can provide you some answer that is favorable to you; however, due to the problem listed on the previous article that we provided, we would be unable to assist further.

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician