Re: VIDEO_TDR_FAILURE - Page 2

idata · ‎10-08-2016

Description

While I am using my computer, the cursor will turn into an hourglass and the displays will stop updating. After six minutes, the computer will reboot. There is a bugcheck recorded in the event log. And the !analyze is below.

I know the underlying computer keeps working. Only the displays freeze. I was typing in a remote computer. And I found my missing keystrokes after reconnecting.

This issue is very sporadic. The issue only happens while the computer is in use. It did not bugcheck overnight. Also, it did not bugcheck while I was away from my desk for three hours. But I did have an issue early in the afternoon when I started using my computer again. There does not seem to be a specific trigger. It just happens after some interactive use. I tried running FurMark for fifteen minutes. That had no impact.

Hardware

I am using an Intel NUC5CPYH.

The only video card is the integrated Intel Graphics.

I have two displays in an extended configuration. Both are LG IPS234V-PN displays. The resolution on each display is 1920 x 1080 x 32bit 60Hz. The monitors and the NUC use DC power adapters. One display is connected by HDMI and the other by VGA.

There is 8GB of memory installed.

See attached for the graphics hardware stepping.

Software

The operating system is Windows 10 Pro x64 Version 1511.

I am including a screen capture of the Intel Graphics Properties.

I installed the graphics driver from the sticky post on the Intel forums. This is the driver version printed in the installation log: 20.19.15.4501 The !analyze is for this driver.

Sticky Driver

https://communities.intel.com/thread/106219 https://communities.intel.com/thread/106219

See attached for the Intel System Support Utility output.

Bugcheck

System Log Entry

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffe000e4da31e0, 0xfffff800e91c1cd0, 0xffffffffc0000001, 0x0000000000000003). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 4e0652f5-a26a-49c1-8c6d-3c327c397687.

!analyze

Microsoft (R) Windows Debugger Version 10.0.14321.1024 AMD64

Loading Dump File [C:\Windows\MEMORY.DMP]

Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

************* Symbol Path validation summary **************

Response Time (ms) Location

Deferred SRV*C:\My\Sym* http://msdl.microsoft.com/download/symbols

Symbol search path is: SRV*C:\My\Sym* http://msdl.microsoft.com/download/symbols

Executable search path is:

Windows 10 Kernel Version 10586 MP (2 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 10586.589.amd64fre.th2_release.160906-1759

Machine Name:

Kernel base = 0xfffff802`df68b000 PsLoadedModuleList = 0xfffff802`df968cd0

Debug session time: Fri Oct 7 16:15:26.279 2016 (UTC - 5:00)

System Uptime: 0 days 0:08:39.504

Loading Kernel Symbols

...............................................................

................................................................

....................................................

Loading User Symbols

Loading unloaded module list

.......

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {ffffe000e4da31e0, fffff800e91c1cd0, ffffffffc0000001, 3}

Page 2748bb not present in the dump file. Type ".hh dbgerr004" for details

*** ERROR: Module load completed but symbols could not be loaded for igdkmd64lp.sys

Page 274bc5 not present in the dump file. Type ".hh dbgerr004" for details

Page 3a0 not present in the dump file. Type ".hh dbgerr004" for details

Page e8bd6 not present in the dump file. Type ".hh dbgerr004" for details

Probably caused by : igdkmd64lp.sys ( igdkmd64lp+11cd0 )

Followup: MachineOwner

---------

1: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

VIDEO_TDR_FAILURE (116)

Attempt to reset the display driver and recover from timeout failed.

Arguments:

Arg1: ffffe000e4da31e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).

Arg2: fffff800e91c1cd0, The pointer into responsible device driver module (e.g. owner tag).

Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.

Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:

------------------

Page 274bc5 not present in the dump file. Type ".hh dbgerr004" for details

Page 3a0 not present in the dump file. Type ".hh dbgerr004" for details

Page e8bd6 not present in the dump file. Type ".hh dbgerr004" for details

DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING: 10586.589.amd64fre.th2_release.160906-1759

SYSTEM_MANUFACTURER:

SYSTEM_PRODUCT_NAME:

SY...

idata · ‎01-06-2017

Thanks for following up. I have not had a chance to look at this again. I plan to try your steps when I am able.

idata · ‎01-09-2017

Hello Turner8744:

Perfect, no problem at all, take your time and once you get the chance to try those steps, please let us know the results.

Any questions, please let me know.

Regards

Alberto

idata · ‎01-17-2017

Hello Turner8744:

I just wanted to check if you were able to try the steps posted previously and if the issue still persists or if it was resolved?

Any questions, please let me know.

Regards

Alberto