VM crashing due to the gtaphics card

[graphicssettings]

Hello, We have virtual machines hosted in vm workstation pro application. the VMS are crashing if we enabled the 3D graphics in the application, if we disable the 3D graphics, its working fine.

[JeanetteC_Intel]

Hello graphicssettings,

Thank you for sharing your query in the Intel Communities.

I will look into this matter internally and provide an update once available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello graphicssettings,

While I am to check this query, can you help supply with more details for better understanding?

1) Graphics cards make/model.

2) The current Graphics card driver version installed.

3) System and system components detail and configuration. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). *Attach the log file as you reply to this post.

4) Do you get specific error when the system crashes while 3D graphics is enabled?

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello graphicssettings,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello graphicssettings,

Since I haven't received a response from you in the past few days, I will proceed with closing this thread. If you need assistance in the future, please submit a new question, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel® Customer Support Technician