Video update crashes with error code 1000

[JamesD3]

Hello,

I have a Lenovo Legion Pro 7 16IRX8H laptop running 64-bit Windows 11 Home, with a13th Gen Intel(R) Core(TM) i9-13900HX processor and nVidia GeForce RTX 4080 Laptop GPU.

GeForce drivers install successfully, but the 4080 is only used for games.  The last successful Intel graphics driver installed was Intel® Graphics Driver 32.0.101.6913 on July 28, 2025, titled Intel® Arc™ & Iris® Xe Graphics - Windows.

Since then, the updater downloads a driver titled Intel® 11th – 14th Gen Processor Graphics - Windows, and when the package name changed, the installer would download, and immediately crash upon opening the installation window, with error code 1000.

At one point, I forced a driver installation, and that resulted in a black screen on startup, without even a mouse arrow.  I was eventually able to install driver 32.0.101.6733, which I am using now.

I have attached an SSU file to this message.

Your advice and help will be greatly appreciated.

[BrenzL_Intel]

Hello JamesD3,

Thank you for your update. I've sent an email to your active email address for the next step of the process.

Please check both your Inbox and Spam folder for my email, and once received, kindly acknowledge it.

Best regards,

Brenz L.

Intel Customer Support Technician

[JamesD3]

Hello Brenz,

I have received your e-mail and have responded in kind.  I look forward to resolution.

Thanks!

James