Visual Artifact Issue in Spider-Man Remastered (Intel Arc B580)

[Nightingale]

Hi,

I'm experiencing a recurring visual issue in Spider-Man Remastered on my Intel Arc B580. After playing for some time (usually around an hour), explosion particle effects are replaced with black squares that contain smaller white squares inside — almost like missing textures or broken shaders.

I've tried the following:

• Disabled film grain

• Turned off all upscaling (FSR/XeSS)

• Disabled V-Sync

• Cleared shader cache manually

• Verified game files

Despite these steps, the artifacts always return after some time in-game. Temperatures and VRAM usage are normal.

Any suggestions or fixes would be appreciated!

[RandyT_Intel]

Hi @Nightingale,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Have you noticed any signs of overheating in the system? 
• Are you using the latest Intel Arc driver version? If not, have you tried updating to the latest version?
• Have you attempted a clean driver installation using a tool like DDU to ensure no remnants of previous drivers are causing conflicts?
• Are there any other applications running in the background that might interfere with the game's performance or graphics rendering?
• Does the issue occur consistently after a specific in-game event or location, or is it purely time-based?
• Have you tried reinstalling the game completely to rule out corrupted game files?
• On which digital distribution platform did you install Spider-Man Remastered (e.g., Steam, Epic Games Store)?
• Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 

I look forward to your response and am committed to resolving your issue promptly. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[Nightingale]

Hi Randy!

1) For the first time, I don't remember at what point in the game, but it clearly starts when the demons and their black-and-white abilities in battle appear.
2) I upgraded the entire system: cpu, motherboard, gpu, etc. The only things left from the old one are the ssd folders. Also, I switched from 10 to 11 windows.
3) Attached 
4) No
5) I have the most current - 32.0.101.6913
6) Yes. I used this when I was transitioning to a new gpu
7) No
😎 Time-based. Maybe after many explosions, like a cumulative effect
9) Yep, didn't help
10) Steam
11) Attached

[RandyT_Intel]

Hi @Nightingale,

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[Nightingale]

A small update: I could find only one discussion on reddit with an identical problem as mine. And the person has the same arc b580. So I think the problem is somewhere in it and the drivers.

[RandyT_Intel]

@Nightingale Based on my review of the thread, the resolution remains unclear. However, it appears that a similar issue was resolved by completely removing all game files from the system and performing a clean reinstallation. This approach might be worth trying in your case as well.

[NormanS_Intel]

Hello Nightingale,

Thank you for your response and update. I wanted to let you know that we are actively investigating the issue and will provide an update in this thread as soon as it becomes available.

Best regards,

Norman S.

Intel Customer Support Engineer

[RandyT_Intel]

Hi @Nightingale,

Following my thorough investigation and replication efforts, I am pleased to inform you that graphics driver version 32.0.101.6972 appears to effectively resolve the issue you have been experiencing.

To ensure the best results, I recommend performing a clean installation of the driver using Display Driver Uninstaller (DDU). This process will help eliminate any potential conflicts and ensure a smooth installation of the new driver version.

Steps for Clean Installation:

1. Visit the official DDU website to download the latest version of Display Driver Uninstaller.
2. Follow the instructions provided to safely uninstall your current graphics driver.
3. Download and install graphics driver version 32.0.101.6972 from our official website or the manufacturer's site.

I kindly request that you inform me of the outcome after completing these steps. If the issue persists, please reach out to me for further assistance.

Regards,  

Randy T.  

Intel Customer Support Technician  

[Nightingale]

Hi Randy,

Thanks for your feedback! I’ll get back to you once I’ve checked if the issue is actually fixed.

[RandyT_Intel]

Hi @Nightingale,

Thanks for the update! Let me know once you've confirmed if the issue is fixed or if you still need help.

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Nightingale,

I'm following up on the previous recommendation I provided. Have you had a chance to review the information and apply it to your system? Please let me know the outcome so I can determine the next best course of action.

Regards,  

Randy T.  

Intel Customer Support Technician  

[Nightingale]

Hi Randy,

I reinstalled the drivers with DDU and made sure I have the latest version, but unfortunately, the squares came back again after some time. I usually spot them quickly during demon fights or when using web grenades. Actually, I finished it a while ago, but I’m keeping it installed in case we can figure out a solution to this issue.

[RandyT_Intel]

Hi @Nightingale,

To continue investigating and supporting your case, I just need a quick clarification. Kindly check your email, I’ve sent you a private message. Thank you!

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Nightingale,

Can we try this steps below:

Try Disabling Windows Hardware-Accelerated GPU Scheduling:

1. Open Settings > System > Display > Graphics Settings.
2. Locate Hardware-accelerated GPU scheduling and toggle it Off.
3. Restart your system to apply the changes.

Additionally, Enable Game Mode to Optimize Performance:

1. Go to Settings > Gaming > Game Mode.
2. Toggle Game Mode to On.
3. Retest the game to see if performance improves. Game Mode helps Windows prioritize system resources for gaming, which may enhance stability and responsiveness

It may help with frame rate stability, input responsiveness, and overall smoothness, which can indirectly reduce visual artifacts. Let me know if it helps.

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Nightingale,

I'm following up on the previous recommendation I provided. Have you had a chance to review the information and apply it to your system? Please let me know the outcome so I can determine the next best course of action.

Regards,  

Randy T.  

Intel Customer Support Technician  

[Nightingale]

Hi!

I haven’t tried what you suggested yet. I’ll let you know here once I do ❤️

[RandyT_Intel]

Hi @Nightingale,

Sounds good! thanks for the update! Just let me know whenever you get a chance to try it out. Looking forward to hearing how it goes!

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Nightingale,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,  

Randy T.  

Intel Customer Support Technician