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MHofm3
Beginner
2,394 Views

What are your proposals to make Intel DCH drivers compatibel with Windows 10 Update 1809?

I tried an Update Windows 10 1809. Did not work and SetupDiagResults.log showed Intel 530 Graphics could not be updated. So I updated to the new DCH drivers. Same effect with the new driver.

Error: Found a device installation hang during device install phase, device information follows:

Device Installation Hang detected!

   Device Description: Intel(R) HD Graphics 530

   HardwareId: PCI\VEN_8086&DEV_191B

   Inf Name: igdlh64.inf

   Driver Version: 22.20.16.4749

 

As you nicely said in your DCH Documentation, that inf-driver updates will not work, probably Microsoft doesnt know about this. Windows Update obviously tries to update the drivers with the igdlh64.inf.

 

My update 1809 is now locked. It will not work till there are Intel drivers compatible with MS update procedure.

 

What are your proposals?

 

The report extract from your support assistent software:

Graphics

Intel® HD Graphics 530

Adapter Compatibility   Intel Corporation

Video Processor   Intel® HD Graphics Family

Resolution   1920 x 1080

Bits Per Pixel   32

Number of Colors   4294967296

Refresh Rate - Current   59 Hz

Refresh Rate - Maximum   75 Hz

Refresh Rate - Minimum   23 Hz

Driver Provider   Intel Corporation

Driver Version   25.20.100.6471

Driver Date   12.10.2018

Adapter DAC Type   Internal

Adapter RAM   1,00 GB

Availability   Running at full power

Status   This device is working properly.

Location   PCI bus 0, device 2, function 0

Device Id   PCI\VEN_8086&DEV_191B&SUBSYS_01521558&REV_06\3&11583659&0&10

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10 Replies
RAJU2529
New Contributor III
253 Views

from above report , your graphics device is already installed dch driver 25.20.100.6471 ,

New dch driver file name is iigd_dch.inf

Legacy or standard driver file name is igdlh64.inf

 

from your post , I can conclude standard driver is installation failed

but new dch driver is successfully .

Will you check with the intel DSA tool , install and run it , share the report the here

MHofm3
Beginner
253 Views

The new DCH driver is installed and works well. What does not work is the Windows 10 update 1809, which tries to install the igdlh64.inf, which then fails.

What you see in my above entry is the report from the DSA tool (driver and support assistent = DSA). It's not all, but it's the part for the graphics, which should be sufficient.

RAJU2529
New Contributor III
253 Views

are you telling me try to install 22.20.16.4749 on1809 in my asus laptop .

MHofm3
Beginner
253 Views

I am sorry, but I don't understand you. You have a asus laptop with windows 1809 and the actual Intel graphics driver installed? Then gratulation. I still have to get to your point.

To repeat the behaviour of my notebook, one has to install the intel dch drivers on a Windows 10 before 1809 (for example 1803 like in my case) and then start a windows 10 update 1809.

You obviously would not do that as a customer.

I was hoping I get an answer from Intel in this forum.

RAJU2529
New Contributor III
253 Views

same thing I did . till 31/12/2018 laptop was running 1803 with installed dch driver 25.20.100.6471.

on 01/01/2019 , I upgraded to 1809 by running setup.exe on windows 10 1809 buildno 17763.107 , which is downloaded from Persian website .

windows 10 1809 is successfully upgraded without BSOD .

From 02/02/2018 no BSOD

 

my asus laptop running windows 10 enterprise 1809 64bit build no 17763.253 currently

MHofm3
Beginner
253 Views

Thank you for your answer. So you had a similar situation. Main difference is: Mine is Windows 10 Home and I know it is not directly comparable with enterprise especially refering to updates. Second is, that my notebook is a gaming notebook with a NVIDIA GeForce GTX 960M.

Amy_C_Intel1
Employee
253 Views

Have you tried with the latest version https://downloadcenter.intel.com/download/28515/Intel-Graphics-Driver-for-Windows-10?product=88345? You need to make sure you Windows 10 is to update to avoid installation issues.
MHofm3
Beginner
253 Views

Thank you for your answer, but I dont have problems installing the Intel driver. Windows update 1809 has problems with the new DCH drivers.

 

Every installation of the Windows update means 2 GB download = 2 hours plus installation and probably rollback = 1 hour. I have successfully installed 25.20.100.6471. The actual version now is DCH 25.20.100.6519. The problem is, that Intel says, that these drivers MUST NOT be installed using the .inf-driver with driver manager. But the Windows update obviously does so. So this is something Intel has to make clear with Microsoft. I am not interested to try new driver versions every few days and something like 4 hour work and blocking of my working computer to update Windows. Till now the expense is five Windows 1809 updates plus rollback = more than 10 hours. Two times the intel driver was the reason in the SetupDiagResults.log. One time the developer mode needed to be switched off in Windows to install from the ISO.

I am IT prof. Buying a new computer in half a year is cheaper. My Windows runs well, only the feature update 1809 will not work. I will try that whole thing again in half a year. And if it does not work I try disabling the Intel onboard graphics.

Amy_C_Intel1
Employee
253 Views

MHofm3, thank you for this! I will report it to the product team. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
MHofm3
Beginner
253 Views

Today the second colleague from my IT company tells me that deaktivating Intel Graphics was his solution for a (not even the actual, so this is not new!) Windows feature update. Gratulation. I am probably not alone. This is for sure what Intel likes users to do: Deactivating Intel hardware ...

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