What is my graphics driver and how does it compare to other intel/nvidia/amd drivers?

[User1575349185623775]

Have a https://www.bestbuy.ca/en-ca/product/hp-15-6-touchscreen-laptop-silver-intel-core-i5-10210u-1tb-hdd-... laptop dxdiag and other don't display what my graphics driver is e.g. 620 630 etc

What is my graphics driver and how does it compare to other intel/nvidia/amd drivers?

[Lewis-H]

If you are not sure which card is in the computer, the exact name of your graphics card is available in the Windows Display Settings, that you can find through the Control Panel. You can also run Microsoft's DirectX diagnostic tool to get this information:

1. From the Start menu, open the Run dialog box.
2. Type dxdiag
3. Click on the Display tab of the dialog that opens to find graphics card information.

Hope this helps!

Regards,

Lewis

[User1575349185623775]

As I mentioned running dxdiag does not work it just says Intel(R) UHD Graphics but no like 620, 630 or whatever version it is

 Card name: Intel(R) UHD Graphics

    Manufacturer: Intel Corporation

      Chip type: Intel(R) UHD Graphics Family

      DAC type: Internal

     Device Type: Full Device (POST)

     Device Key: Enum\PCI\VEN_8086&DEV_9B41&SUBSYS_85F1103C&REV_02

    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

 Device Problem Code: No Problem

 Driver Problem Code: Unknown

   Display Memory: 4125 MB

  Dedicated Memory: 128 MB

    Shared Memory: 3997 MB

    Current Mode: 1366 x 768 (32 bit) (60Hz)

     HDR Support: Not Supported

[Alberto_R_Intel]

User15753491856237750590, Thank you for posting in the Intel® Communities Support.

I just wanted to check if you were able to gather the information that you were looking for and if you need further assistance on this matter?

If you do:

What is the model of the computer?

What is the model of the Intel® Processor?

If this is a laptop, what is the model of it?

Just to let you know, the 10th generation Intel® Processors will show just the family controller that they belong to e.g: Intel® UHD Graphics Family, but as you mentioned they do not show a specific number. So, if you are using a 10th Generation Intel® Processor it is normal for the Intel® Graphics controller not to show the specific number.

Any questions, please let us know.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[User1575349185623775]

It's a : 15-DW1008CA https://www.bestbuy.ca/en-ca/product/hp-15-6-touchscreen-laptop-silver-intel-core-i5-10210u-1tb-hdd-...

I would like to know the specifics of my graphics card (for gaming purposes)

[Alberto_R_Intel]

User15753491856237750590, Thank you very much for providing those details.

According to the information showing in the link you gave us, the laptop is working with the Intel® Core™ i5-10210U Processor, that is an Intel® 10th Generation Processor, that is why you will only see Intel® UHD Graphics as the graphics controller, that is expected for this type of units.

If for gaming purposes you need to know the specifics of theIntel® UHD Graphics controller, you can always find them in the following links:

https://cdrdv2.intel.com/v1/dl/getContent/615211

https://cdrdv2.intel.com/v1/dl/getContent/615212

https://cdrdv2.intel.com/v1/dl/getContent/615213

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_R_Intel]

User15753491856237750590, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_R_Intel]

Hello User15753491856237750590, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel