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When you connect/disconnect power plug, the display will shortly switch off and refresh rate change

cursed-czar
Beginner
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cursedczar_0-1655463582836.png

 

I cannot find a dynamic refresh rate setting, when the plug is off refresh rate changes to 60hz which is annoying. please tell me what options I should change.

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Jean_Intel
Moderator
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Hello cursed-czar,


Thank you for posting on the Intel️® communities.  


We understand you have opened an email case with us and we will continue to help you through that channel now. We will therefore close this community case. Please keep in mind that this thread will no longer be monitored by Intel. 


Thank you for your understanding.  


Best regards

Jean O.  

Intel Customer Support Technician


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hero22
Beginner
362 Views

Hello,

 

I am facing the same problem.

Could you please tell me how to fix it?

 

Thank you in advance.

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cursed-czar
Beginner
348 Views
Hello,

I am using MSI laptop, so in the MSI app there was an option to disable this setting. I recommend you to go to your manufacture software and explore there is IGCC not helping.
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