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While trying to update Graphics card, I removed Intel UHD 620 graphics card from Device manager

Krrish
Novice
1,690 Views

When i was playing FIfa 19 it suddenly stopped displayed that My Graphics card was physically removed and something about DirectX ( I have DirectX 12). After visiting few forums I tried to update the graphics card from device manager but i Deleted it. That's how it got removed.

 

Now I can not find the Graphics card any where.No Intel Graphics as display adapter in dxdiag and device manager as well.

I can not even install the driver. I tried to install the driver which i got when i brought the laptop but it saying the operating system is not supported.

I have downloaded gfx_win_101.3413_101.2111.exe from intel website but it is saying "SOMETHING WENT WRONG. SYSTEM ERROR CODE - 536870330". I have attached the screenshot. Restarting didn't help.

ADD LEGECY HARDWARE option also didn't worked.

I have also attached the Intel System Support Utility Report.

One more thing Intel Graphics command center is present in the laptop.

Please help me.

 

intel down.JPGintel legecy.JPG

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6 Replies
Krrish
Novice
1,630 Views

Please anyone help

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LeonWaksman
Super User
1,624 Views

You should not use Intel Generic Drivers in your laptop. For laptop it is recommended to install the OEM drivers which are usual customized.  This is a link for a download page for your laptop. Your system (including BIOS) is outdated.  You may click on "Detect my drivers" and the correct drivers will be downloaded. If you want to install only the Graphics Driver, here is the link to it

Please follow Clean Installation of Intel® Graphics Drivers in Windows

 

Leon

 

Krrish
Novice
1,607 Views

The Oem driver link is not showing my OS version. Even if choose different version it showing my drivers are up-to date.

I have downloaded the sp93567.exe file from the only graphics driver link but after installing the intel graphics installer is showing "This computer does not meet the minimum requirements for installing the software ".

Please help me out of this situation.

And how to update my System including BIOS

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LeonWaksman
Super User
1,592 Views

As you understand this is not forum for HP computers. So, I can only give you link to HP instructions, since I don't have the serial number of your laptop and I'm not sure that I have correctly identified your laptop model. Any way, the HP instructions are very clear and in addition using HP Support Assistant, you can easy identify your laptop and update all drivers. Probably you have the HP Support Assistant already installed on your laptop and if not yet, you can download it.

 

To update your BIOS follow Checking for a BIOS update using HP Support Assistant and this video clip How to Use HP Support Assistant will give you additional explanation. 

I recommend you to view this video Finding and Downloading Software & Drivers as well, if you wan't download and update the drivers manually. 

 

Hope this will help

Leon

 

Krrish
Novice
1,580 Views

Thank you for your time sir. Windows update automatically solved the problem.Though i tried it before but did not worked previously.Thank you sir.Have a great day.

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LeonWaksman
Super User
1,556 Views

I'm glad that the problem was solved by Windows update, despite this, I recommend to run the HP Support Assistant, to check if there is no more updates for you laptop (like BIOS for example).

 

Regards

Leon

 

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