Why does the Ultra7 155H not support Vulkan ray tracing tests?

[mingtian]

Why can't the Cyberroom produced by Geekerwan be searched on Steam, or is it that the Arc XE core display hardware doesn't support it? But when I bought it, it was advertised as supporting full DX12 and Vulkan. If it can't run, isn't that false advertising?

[Mike_Intel]

Hello mingtian,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Can you further explain your inquiry? You are trying to search for Cyberroom in Steam but it is not showing?
2. What is the brand and model of your laptop?
3. Are you having any other issues regarding Ray Tracing?
4. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[mingtian]

1.https://store.steampowered.com/app/2384500/CyberRoom/?l=schinese

2.huawei matebook x pro 2024 ultra7 155h 32+1t

3.Not only does my device fail to run, but I also haven't seen any other Intel Xe performance results so far. It seems like it's just not supported.

[mingtian]

Every time I get this prompt.

"The UE-CyberRoom Game has crashed and will close
LowLevelfatalError fFile:E: UnrealEnginelEnginelSourcelRuntimelVulkanRHI PrivatelVulkanUtil.cpp] [Line: 1137]VulkanRHI::vkQueueSubmit(Queue, 1,&SubmitInfo, Fence->GetHandle()) failed, VkResult=-4at E: UnrealEnginelEnginelSource RuntimelVulkanRHI Private\VulkanQueue.cpp:74With error VK ERROR DEVICE LOST”

[Mike_Intel]

Hello mingtian,

Thank you for the update.

Kindly go to the link below which is the complete specification of your processor and scroll down to GPU specifications. You will see there that by default, Ray tracing is supported.

https://www.intel.com/content/www/us/en/products/sku/236847/intel-core-ultra-7-processor-155h-24m-cache-up-to-4-80-ghz/specifications.html

Have you also tried Huawei about this since OEM manufacturers can alter/modify every controller that they put on their system?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello mingtian,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello mingtian,

I hope you are having a good day.

I am sending another follow up hoping that you are now talking to the OEM manufacturer for further assistance. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician