Why is the Arc GPU on Ulta 7 155H working badly with AutoCAD2025?

[rockflower]

If the GPU performance of the Ultra 7 155H is around  GTX1650, how can I get the GPU work as it supposed to.

As I can remember, when I was using the dedicated graphic card of GTX1650, all AutoCAD operation were so smooth, and no lagging.

and now the Arc GPU is working like a reeeeally old computer.

How can I get the GPU working as it was supposed to?

If any analyses or diagnoses needed, I would like to share with you.

Please fix it if anything wrong.

Thx.

@DhannielM_Intel 

[VonM_Intel]

Hi, rockflower.

Thank you for posting in our Community and sharing your concerns about the performance of the Arc GPU on your Ultra 7 155H with AutoCAD 2025. Let's work together to resolve this issue. To better understand the situation, could you provide more details? You mentioned that when using the dedicated GTX1650 graphics card, AutoCAD ran smoothly with no lag, but now the Intel Arc GPU feels like an older system. Are you experiencing crashing issues with the Intel Arc GPU? Have you noticed any error messages, such as "retain mode"? This information will help me diagnose the problem further. If you have done any other tests please let me know the details so we don't cover the same ground twice.

Additionally, you mentioned your processor and graphics model, but I'd like to gather more details, such as the Intel Arc GPU (which you referenced), your OS build, and the device you're using. I also want to check if there are any logged errors. The Intel SSU logs can collect this information, which would be very helpful for me.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, rockflower.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, rockflower.

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician